LibO3.3 hangs up when saving an .odt as .doc

Richard1 · January 28, 2011, 8:35pm

Now that didn't take long.

Reinstalled LO33 and loaded and saved my problem document as Word 97/2000/XP
and lo and behold it did it again! Locked up LO33 and ran the CPU up to
about 75%.

The other night I was in a hurry.
Today, tried other files with no problems. Saving as *.odt then as *.doc
(Word 97/2000/XP)

Went back to the original and saved it under another name without problem.

So, there is a problem, just not as serious as it could have been, and I
have no idea
what happen to damage the other document, but I'll keep watching. It may
just be a problem
on the hard disk, though it has never given any problems before. Who knows.

I want to thank you all for you comments. They all made me think of the
things I'd ignored
in my haste to get the document sent. Haste does make waste.

I'll continue on with LO3.3 looking for all the goodies I've been waiting
for.

saludos,
Richard.

NoOp · January 28, 2011, 8:43pm

...

Using the crash21.odt in the bug report and File|Save as to Word
97/2000/2003 (.doc) my LORC4 (linux gnome Ubuntu 10.10 2.4Ghz/3Gb)
doesn't crash, but instead just stalls taking up 94.5% cpu:

Swap: 3004116k total, 0k used, 3004116k free, 1554872k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND

23426 gg 20 0 286m 93m 64m R 94.5 3.1 0:49.98 soffice.bin

and I have to kill soffice.bin to get it back.

[Version]
AllLanguages=en-US
buildid=330m19(Build:6)
ExtensionUpdateURL=http://updateexte.libreoffice.org/ExtensionUpdateService/check.Update
OOOBaseVersion=3.3
ProductBuildid=6
ProductMajor=330
ProductMinor=19
ProductSource=OOO330
UpdateID=LibreOffice_3_en-US
UpdateURL=
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH};
BundledLanguages=${AllLanguages})

No issues with:

Ubuntu'ized OOo 3.2.1:
[Version]
AllLanguages=en-US
BuildVersion=ooo-build 3.2.1.4, Ubuntu package 1:3.2.1-7ubuntu1
buildid=320m19(Build:9505)
ExtensionUpdateURL=http://updateext.services.openoffice.org/ProductUpdateService/check.Update
OOOBaseVersion=3.2
ProductBuildid=9505
ProductMajor=320
ProductMinor=19
ProductSource=OOO320
UpdateID=OpenOffice.org_3_en-US
UpdateURL=
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH};
BundledLanguages=${AllLanguages})
Vendor=Debian and Ubuntu

Standard OOo 3.2.1:
[Version]
AllLanguages=en-US
buildid=320m18(Build:9502)
ExtensionUpdateURL=http://updateext.services.openoffice.org/ProductUpdateService/check.Update
OOOBaseVersion=3.2
ProductBuildid=9502
ProductMajor=320
ProductMinor=18
ProductSource=OOO320
UpdateID=OpenOffice.org_3_en-US
UpdateURL=http://update35.services.openoffice.org/ProductUpdateService/check.Update?pkgfmt=deb
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH};
BundledLanguages=${AllLanguages})

However, OOo-Dev 3.3:
[Version]
buildid=330m9(Build:9529)
OOOBaseVersion=3.3
OOOPackageVersion=3.3.0
ProductBuildid=9529
ProductMajor=330
ProductMinor=9
ProductSource=OOO330

does exactly the same as LORC4. So my _guess_ is that something in the
3.3 code was added to cause the issue.

Richard1 · January 28, 2011, 8:52pm

>> Sorry. Running the rc4, which according to the website is the final, on
>> Debian Squeeze, up-to-date.
> ...
> Is it with any .odt file?
...
Using the crash21.odt in the bug report and File|Save as to Word
97/2000/2003 (.doc) my LORC4 (linux gnome Ubuntu 10.10 2.4Ghz/3Gb)
doesn't crash, but instead just stalls taking up 94.5% cpu:

Just to make clear, the LO33 doesn't crash, it just fails to respond and CPU
goes to ca. 75%.
Clicking on the big X in the top right corner, brings up a dialog to either
wait or quit,
which kills the instance of LO33. It stalls and is unrecoverable.
I guess that's pretty close to a crash.

saludos,
Richard.

Tom_Davies · January 28, 2011, 9:03pm

Can you open Writer from the command-line and see if that gives anything
useful? You might have done this already so ignore me if you have.
Regards from
Tom

Richard1 · January 28, 2011, 9:11pm

Can you open Writer from the command-line and see if that gives anything
useful? You might have done this already so ignore me if you have.
Regards from
Tom

That's a thought.
I'll give it a try. Will report if I see anything other than normal
messages.

Richard.

Richard1 · January 28, 2011, 9:14pm

Can you open Writer from the command-line and see if that gives anything
useful? You might have done this already so ignore me if you have.
Regards from
Tom

That's a thought.
I'll give it a try. Will report if I see anything other than normal
messages.

Richard.

Have to remove OOo3.2.1. oowriter in a console ran OOo321.
Guess that's why they say it's best to remove OOo.

NoOp · January 28, 2011, 9:18pm

I think you'd need to do an strace as:
$ libreoffice crash21.odt
didn't produce any info/data on my test.

NoOp · January 29, 2011, 1:22am

...

However, OOo-Dev 3.3:
[Version]
buildid=330m9(Build:9529)
OOOBaseVersion=3.3
OOOPackageVersion=3.3.0
ProductBuildid=9529
ProductMajor=330
ProductMinor=9
ProductSource=OOO330

does exactly the same as LORC4. So my _guess_ is that something in the
3.3 code was added to cause the issue.

Seems to have been fixed in OOo 3.3 final:
[Version]
AllLanguages=en-US
buildid=330m20(Build:9567)
ExtensionUpdateURL=http://updateexte.services.openoffice.org/ExtensionUpdateService/check.Update
OOOBaseVersion=3.3
ProductBuildid=9567
ProductMajor=330
ProductMinor=20
ProductSource=OOO330
UpdateID=OpenOffice.org_3_en-US
UpdateURL=http://update36.services.openoffice.org/ProductUpdateService/check.Update?pkgfmt=deb
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH};
BundledLanguages=${AllLanguages})

Tom_Davies · January 29, 2011, 9:31am

Did you use the same document to test? Other people seem to have had a problem
i think?
Regards from
Tom

NoOp · January 29, 2011, 6:31pm

________________________________
From: NoOp <glgxg@sbcglobal.net>
To: users@libreoffice.org
Sent: Sat, 29 January, 2011 1:22:23
Subject: [libreoffice-users] Re: LibO3.3 hangs up when saving an *.odt as *.doc

...

However, OOo-Dev 3.3:
[Version]
buildid=330m9(Build:9529)
OOOBaseVersion=3.3
OOOPackageVersion=3.3.0
ProductBuildid=9529
ProductMajor=330
ProductMinor=9
ProductSource=OOO330

does exactly the same as LORC4. So my _guess_ is that something in the
3.3 code was added to cause the issue.

Seems to have been fixed in OOo 3.3 final:
[Version]
AllLanguages=en-US
buildid=330m20(Build:9567)
ExtensionUpdateURL=http://updateexte.services.openoffice.org/ExtensionUpdateService/check.Update

OOOBaseVersion=3.3
ProductBuildid=9567
ProductMajor=330
ProductMinor=20
ProductSource=OOO330
UpdateID=OpenOffice.org_3_en-US
UpdateURL=http://update36.services.openoffice.org/ProductUpdateService/check.Update?pkgfmt=deb

UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH};
BundledLanguages=${AllLanguages})

Please bottom post - it just makes reading easier

Did you use the same document to test? Other people seem to have had

a problem

i think?
Regards from
Tom

Yes, of course I used the same document to test.