5.0.5.1 and 5.1.0.3 crashes easily on Windows (10, 1511 build, 64 bit)

users
#1

Hi Everyone!

I was using LibreOffice 5.0.4.2, Windows 64 build, ITA gui, on Microsoft Windows 10, 64 bit, 1511 build, daily updated, ITA gui.
I installed (upgraded) first to 5.0.5.1 for some days but I find, I notice that it easily crashes (after saving and/or exporting, I think) and that export transparent PNGs in a wrong way (like a lined fog glass).

So I decided to give a chance to 5.1.0.3 (I normally start using since x.y.1 releases)...
I observed that crashes didn't stop (PNGs exports are good) and that (blocking bug???!!!) in Writer some numerical dialog box had not (lost!) the up and down arrows (see, for example, in a writer image the size properties boxes, ...).

Have you recently released on both branches (5.0.5 and 5.10) some "critical", not so tested code?

I normally ask to users list for comments before search/open a bug: what do you think about?

Have all a sunny evening,

Carlo

#2

In addition to a user profile reset, are things more stable for you with
OpenGL disabled?

uncheck Tools -> Options -> View: "Use OpenGL for all rendering (on
restart)"

If so, please provide the driver details for your graphics card--it may need
to be added to the block list.
LibreOffice captures details into the C:\Users\<your user

#3

Please try resetting the user profile, sometimes solves strange issues.
https://wiki.documentfoundation.org/UserProfile
Usually it's enough renaming/deleting the file
"user/registrymodifications.xcu", it affect all the options in
Menu/Tools/Options, and the files "user/basic/dialog.xlc" and "scrip.xlc"
are overwritten, additionally custom colors in "user/config/standard.soc"
are lost.

#4

Thank you Miguel Angel Riosv and V Stuart Foot!

Before installing the 5.1.0.3 I already had performed a complete rename of the LibreOffice profile directory:
C:\Users\<your user name>\AppData\Roaming\LibreOffice\4

I install LibreOffice in this way:
  * Microsoft Windows 10 Home, 64 bit (x86-64), 1511 build, Italian, daily updated;
  * Java 1.8.0 update 71 (x86-64) configured on LibreOffice in Tools ->
    Options -> LibreOffice -> Advanced;
  * LibreOffice 5.1.0.3, win64, custom install:
  ** full Optional Components selected;
  ** Italian gui (the default in my case) and English gui (to help bug hunting...);
  * LibreOffice 5.1.0.3, win64, Italian help installed.

Unchecking Tools -> Options -> View: "Use OpenGL for all rendering (on restart)" fix (thank you!) in Writer that some numerical dialog box were losting the up and down arrows (see, for example, in a writer image the size properties boxes, paragraph properties, ...).

I will keep you informed about the stability!

Have all a sunny day!

Carlo

p.s. My system hardware is:
- hp Pavillon Sleekbook 15 (product number D5A30EA#ABZ)
- BIOS F.1D (2014-05-28)
- RAM 12 GiByte DDR3
- CPU Type AMD A8-4555M APU with Radeon(tm) HD Graphics
- Graphics Chipset:
-- AMD Radeon (TM) HD 8500M/8700M
--- Memory Size 1024 MB / DDR3
--- Bus Type PCI Express 3.0
-- AMD Radeon HD 7600G + (TM) HD Dual Graphics
--- Memory Size 512 MB / DDR3
--- Bus Type PCI
-- Radeon Software Edition Crimson
-- Radeon Software Version 15.12
-- Radeon Settings Version 2015.1204.1216.22046
-- Driver Packaging Version 15.30.1025.1001-151204a-296874C
-- 2D Driver Version 8.1.1.1533
-- Direct3D® Version 9.14.10.1162
-- OpenGL® Version 6.14.10.13416
-- OpenCL™ Version 2.0.4.0
-- AMD Audio Driver Version 10.0.0.2

#5

carlo.strata wrote

...

Unchecking Tools -> Options -> View: "Use OpenGL for all rendering (on
restart)" fix (thank you!) in Writer that some numerical dialog box were
losting the up and down arrows (see, for example, in a writer image the
size properties boxes, paragraph properties, ...).

I will keep you informed about the stability!

...

Yes, please do.

p.s. My system hardware is:

- hp Pavillon Sleekbook 15 (product number D5A30EA#ABZ)
- BIOS F.1D (2014-05-28)
- RAM 12 GiByte DDR3

- CPU Type AMD A8-4555M APU with Radeon(tm) HD Graphics

- Graphics Chipset:
-- AMD Radeon (TM) HD 8500M/8700M
--- Memory Size 1024 MB / DDR3
--- Bus Type PCI Express 3.0

-- AMD Radeon HD 7600G + (TM) HD Dual Graphics
--- Memory Size 512 MB / DDR3
--- Bus Type PCI

-- Radeon Software Edition Crimson
-- Radeon Software Version 15.12
-- Radeon Settings Version 2015.1204.1216.22046
-- Driver Packaging Version 15.30.1025.1001-151204a-296874C
-- 2D Driver Version 8.1.1.1533
-- Direct3D® Version 9.14.10.1162
-- OpenGL® Version 6.14.10.13416
-- OpenCL™ Version 2.0.4.0
-- AMD Audio Driver Version 10.0.0.2

This concerns me. The dual GPUs are supposed to be a power saving feature.
But, there is a good chance that with the dual GPU, on execution LibreOffice
is not being assigned to the higher performance AMD Radeon HD 8500M/8700M
series GPU and is running poorly on the HD 7600G series.

There should be a utility with the Radeon software to specify programs that
require execution on the high performance GPU.

Also, would need the content of the LibreOffice opengl_device.log file as
that should record which GPU and more importantly the driver signature that
LibreOffice uses to enable or disable OpenGL support.

Another helpful diagnostic utility would be a summary run from the OpenGL
Extensions Viewer by realtech-vr available here:
http://www.realtech-vr.com/glview/

Stuart