Cannot run Libre Office on the new Microsoft Surface Computers

users
#1

Having problems running Libre Office on both the new Surface Pro 4 and on the
new Surface Book. After installing the application and clicking on the
application, all I get is a black window for the any application in Libre
Office. This does not happen on the older Surface computers. Only the new
ones. I have tried deleting and re-installing the program without any
success. Also tried installing in compability mode without any luck.
Contacted Microsoft and they stated that they think that the error is in the
way Libre Office is handling OpenGL. Sorry to state that answer was greek to
this new user. Any one have any ideas on how I can solve this problem?

#2

If the issue really lies in the way LibreOffice use OpenGL, you can try
disabling it.
If you don't even get access to the application menu, try locate the
registrymodifications.xcu file in your AppData folder
(if I remember correctly, it should be in something like [user
folder]/AppData/Roaming/LibreOffice/4/user).

Open this file with something like notepad or notepad++, search for the
"UseOpenGL" property and set it to false. It should look something like
this:
<prop oor:name="UseOpenGL" oor:op="fuse"><value>false</value></prop>

If you can't find the value in the file (probably because it is set to the
default value, which seems to be "true" on windows), you can insert this
whole line:
<item oor:path="/org.openoffice.Office.Common/VCL"><prop
oor:name="UseOpenGL" oor:op="fuse"><value>false</value></prop></item>
after any "</item>" tag and it should work.

To be on the safe side, make a backup of the file before, in case something
goes wrong.

#3

Hi Allan,

  Thanks for reporting this.

> Having problems running Libre Office on both the new Surface Pro 4 and on
> the new Surface Book. After installing the application and clicking on the
> application, all I get is a black window for the any application in Libre

If the issue really lies in the way LibreOffice use OpenGL, you can try
disabling it.

  Some great help; thanks Cley. In fact there is an easier way to disable
GL without the UI or editing XML files. See:
  https://wiki.documentfoundation.org/OpenGL#Crash_on_program_start

  In particularly just merging the registry fragment would nail that for
you.

https://bugs.documentfoundation.org/attachment.cgi?id=118060

  Sorry for the issue. Please can you also file a bug with your hardware
information, ideally marking it as a blocker of this tracker bug:

  https://bugs.documentfoundation.org/show_bug.cgi?id=93529

  so we can a) ask you to re-test this when its fixed (I'm currently
working on a significant simplification of the GL code here).

  Also - it would be lovely to have the information on your hardware /
graphics drivers so we can black-list it if necessary (from the wiki
page above).

  Thanks !

    Michael.