Crash log attached.

users
#1

As a retired Mac developer I would like to help track down this reproducible bug.
Whom should I contact? Do I need to subscribe to the developers list?

Both OpenOffice 3.3.0 and LibreOffice 3.3.2 exhibit this behaviour.
Steps to reproduce:
(0) Launch either app
(1) New spreadsheet
(2) Format/Cells...
Crash!

respect....

Peter

#2

Peter

I am using Mac 10.6.7 and I cannot reproduce that fault in Libre 3.4 Beta
It may have been cured.

john.

#3

Hi Peter,

Peter Teeson wrote (27-04-11 20:23)

As a retired Mac developer I would like to help track down this reproducible bug.
Whom should I contact? Do I need to subscribe to the developers list?

Both OpenOffice 3.3.0 and LibreOffice 3.3.2 exhibit this behaviour.
Steps to reproduce:
(0) Launch either app
(1) New spreadsheet
(2) Format/Cells...
Crash!

respect....

Thanks for your offer; much appreciated!
You can write to the developer list: libreoffice@lists.freedesktop.org without subscribing.
(You attachment will come through on that list)

Kindest regards,
Cor

#4

HI :slight_smile:
This guide might help you post a bug-report
http://wiki.documentfoundation.org/BugReport
Regards from
Tom :slight_smile:

#5

Thanks Cor:

Hi Peter,
Peter Teeson wrote (27-04-11 20:23)

As a retired Mac developer I would like to help track down this reproducible bug.
Whom should I contact? Do I need to subscribe to the developers list?

Both OpenOffice 3.3.0 and LibreOffice 3.3.2 exhibit this behaviour.
Steps to reproduce:
(0) Launch either app
(1) New spreadsheet
(2) Format/Cells...
Crash!

respect....

Thanks for your offer; much appreciated!
You can write to the developer list: libreoffice@lists.freedesktop.org without subscribing.
(You attachment will come through on that list)

Kindest regards,
Cor

Peter

I filed it at the bugzilla site and attached the Crash log.

respect....

Peter

#6

Thanks for the URL Tom.
I read that and coupled it with my 40+ years as a programmer.
Do you feel my report was inadequate?
If so please point out specifically where I went wrong and I'll try to improve.

respect....
Peter

#7

Thanks for trying to reproduce it john
I'll try DL'ing the Beta and see what happens.
I'm on 10.6.6 and as for Mac 10.6.7 I want to hold off a bit longer.

Peter

#8

Nope same SIGSEV problem using 3.4beta2
How can I help track this down?
Peter

Process: soffice [2170]
Path: /Users/pteeson/Desktop/LibreOffice.app/Contents/MacOS/soffice
Identifier: org.libreoffice.script
Version: 3.4.0 (???)
Code Type: X86 (Native)
Parent Process: launchd [264]

Date/Time: 2011-04-27 20:19:57.521 -0400
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000017df4c68
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ple.ApplicationServices.ATS 0x93c7ccc6 OTL::GCommon::GetMaxLookupCount() const + 20
1 ...ple.ApplicationServices.ATS 0x93c7bc82 ProcessRunCommon(OTL::GCommon&, TGlyphArray&, long, long, unsigned long, bool) + 254
2 ...ple.ApplicationServices.ATS 0x93c1e1ca ProcessGSUBRun + 222
3 ...ple.ApplicationServices.ATS 0x93c17cc1 ApplyMorphForRun + 425
4 ...ple.ApplicationServices.ATS 0x93c7978b ApplyMorph + 137
5 ...ple.ApplicationServices.ATS 0x93c16fe1 _eLLCLayoutText + 274
6 ...ple.ApplicationServices.ATS 0x93c16eb8 LLCLayoutText + 83
........

#9

I have OSX10.6.7 and LO 3.3.2 and cannot reproduce this bug.
Is there any special data or type of data selected with the format>cells.
steve

#10

Nope. All I have to do is make a new empty spreadsheet, with the top left empty cell selected as per default.
Then select Format menu Cells... item Crash. 100% reproducible.

I should add that I do not have any haxies. A pretty Vanilla 10.6.6.
Right now Im working my way through what it takes to get a debug version.
I have Xcode 3.2.4 but got to dig up 10.4 SDK... etc

Peter

#11

Hi,

For the record, I am using...

    LibreOffice 3.3.2 OOO330m19 (Build:202)
    Ubuntu package 1:3.3.2-1ubuntu2~lucid1
    Java JRE -- Sun Microsystems Inc. 1.6.0_20

and I can not reproduce the error.

#12

Hi Peter. What version of Java do you have?
This may be a difference, I installed netbeans on my mac and have Java SE 6.
steve

#13

Good thought. Here's what Terminal says

Last login: Tue Apr 26 22:08:14 on ttys000
Gandalf:~ pteeson$ java -version
java version "1.6.0_24"
Java(TM) SE Runtime Environment (build 1.6.0_24-b07-334-10M3326)
Java HotSpot(TM) 64-Bit Server VM (build 19.1-b02-334, mixed mode)

Let me add that this first showed up for me under OO when I switched to 3.x.
I had filed a bug reprot there sometime ago but I guess that's dead now.

Thanks to all who are trying to reproduce my problem.

Peter

#14

For comparson... My terminal states

~$ java -version
java version "1.6.0_24"
Java(TM) SE Runtime Environment (build 1.6.0_24-b07)
Java HotSpot(TM) Server VM (build 19.1-b02, mixed mode)
~$

The only notable difference is the "-b07-334-10M3326" and that you appear to be using a 64-Bit Machine. Dumb thought, have you downloaded the correct version of LO? I am not sure, can you actually run a 32 Bit version of LO on a 64 Bit Machine?

#15

Hmm. My java -version is exactly the same as yours.
My first install of OOO was 3.2 I think. May be you have some residual
stuff from your prior OOO install.
What if you rename your personal settings LO and OO directorys
(.libreoffice in my linux home directory, not sure where on my mac)
which would have carried settings over and see if LO can create an all
fresh setup.
May be some inherited setting is causing the crash (non-existant font or
format).
steve

#16

Thanks Simon. Interesting point.
My machine is a 2x 2.66 GHz Quad-Core Intel Xeon ("Nehalem") with 6GB 1066 MHz DDR3 RAM
I have not done anything to make it boot into 64-bit mode. By default it runs a 32-bit kernel.

Looking at the crash log some more it seems to be something to do with drawing and the ApplicationServices framework.

I'll have to sleep now, mate, but tamara I'll try to setup a build to see if I can debug using Xcode.

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ple.ApplicationServices.ATS 0x93c7ccc6 OTL::GCommon::GetMaxLookupCount() const + 20
1 ...ple.ApplicationServices.ATS 0x93c7bc82 ProcessRunCommon(OTL::GCommon&, TGlyphArray&, long, long, unsigned long, bool) + 254
2 ...ple.ApplicationServices.ATS 0x93c1e1ca ProcessGSUBRun + 222
3 ...ple.ApplicationServices.ATS 0x93c17cc1 ApplyMorphForRun + 425
4 ...ple.ApplicationServices.ATS 0x93c7978b ApplyMorph + 137
5 ...ple.ApplicationServices.ATS 0x93c16fe1 _eLLCLayoutText + 274
6 ...ple.ApplicationServices.ATS 0x93c16eb8 LLCLayoutText + 83
7 com.apple.QD 0x945e3c19 ATSULayoutGlyphs(TATSUGlyphRecordArray*, ATSLineLayoutLineParams*, long, ATSUTab const*, unsigned long, __CFString const*, unsigned short const*, unsigned long, unsigned long) + 197
8 com.apple.QD 0x945e3ad9 TTextLineLayout::LayoutGlyphVector(TATSUGlyphRecordArray*, ATSLineLayoutLineParams*, TLayoutControls*, long, unsigned long) + 163
9 com.apple.QD 0x945e295e TTextLineLayout::EnsureLayoutIsUpToDate(unsigned long, unsigned char, unsigned long, TATSUGlyphRecordArray**) + 940
10 com.apple.QD 0x94663f78 TTextLineLayout::GetGlyphBounds(unsigned long, unsigned long, long, long, unsigned short, unsigned long, ATSTrapezoid*, unsigned long*) + 164
11 com.apple.QD 0x94650851 ATSUGetGlyphBounds + 143
............

respect....
Peter

#17

Peter,

Sleep.

For tomorrow...

In my experience when a Java VM baulks the errors provided are next to useless.

Personally I would consider installing a 32-bit version of java then using LO Preferences point to the new version.

If you can't shake the problem -- delete all versions of Java from your machine then reinstall the correct version for your machine, then point LO to that version. Take care to not what else may be using Java and may require a particular version to run.

I presume the "mate, but tamara..." alludes to some sort of stereotype for Australians? Maybe "mate" but "tamara"?

#18

If its an apple on OSX 10.6.6 it should be running 64 bit, so your java
should be correct. As I said it is exactly the same version as on my
mac, mac book pro 64 bit. But then removing java and LO and clearing
your home LO directory and reinstalling from scratch may clear things up.

#19

It's not reproducable on my MacBook Pro running OS X 10.5.8 and
LibreOffice 3.3.2.

Regards,
Ben

#20

Hi :slight_smile:
I thought there was a link in there that would help you to post a bug-report at
where-ever bug-reports get posted.

Your initial post seemed fine for taking straight to the devs. I didn't think
the users list would be up to the challenge of giving you enough nudges in the
right direction. Also it seemed that your skills would help the devs sort
something out. So, i have been quite impressed with the users list :slight_smile:

Regards from
Tom :slight_smile: