Error 1714 - Can't upgrade to version 5.2.3.3

users
#1

In order for the install to continue it needs the older
"LibreOffice_5.2.2_Win_x86.msi" file. Since LibreOffice was first released
I have never saved these files and deleted them once I did the install from
the file, yet further updates always went fine. All of a sudden the file is
required. I can't find the file anywhere on the internet, and the
LibreOffice archive only has 5.2.2.1, 5.2.2.2, etc, all of which I have
tried to install from scratch or use as the needed file for an update, but
every time it states it requires "LibreOffice_5.2.2_Win_x86.msi" for the
install to continue. I am at a loss at this point because I can't install
any LibreOffice. Help!

#2

Hi Peter,

This is the archive and I found 5.2.2.2 there for your download

https://downloadarchive.documentfoundation.org/libreoffice/old/

Cheers

#3

Error 1714 is a well known failure of Microsoft's Installer Program (for
.msi files). This issue was encountered more frequently in the days of
Win XP, particularly for users of MS Office 2003, but can still raise
it's ugly head, even for users of Win 10.

Microsoft previously provided a "Windows Installer CleanUp Utility", but
no longer support it. In the past I have successfully used the utility
to resolve this problem on several computers. I am told, but cannot
confirm, that it still works on Windows 10.

BEWARE: Use at your own risk. Microsoft claims that "This tool _could_
damage some components of the operating system". Unless you are
comfortable using this kind of utility, you might wish to get help from
a more experienced computer user.

Suggested download link:
http://www.techspot.com/downloads/388-windows-installer-cleanup-utility.html
Additional info:
https://www.symantec.com/connect/blogs/windows-installer-cleanup-utility-replaced

#4

RESOLVED. So after searching the Internet all afternoon I found the proper
file "LibreOffice_5.2.2_Win_x86.msi" at some university somewhere. But as
it turns out it looks as if it is just a 5.2.2.2 installer (As noted on the
header) that was renamed. So all I probably needed to do was to:

Download and rename this:

LibreOffice_*5.2.2.2*_Win_x86.msi

to this:

LibreOffice_*5.2.2*_Win_x86.msi

for it to work. Don't ask me why; a Microsoft thing, a LibreOffice thing?
I was then able to do a repair of the install, reinstall the old help file,
and then install 5.2.3.3 and the new help file without incident. What a
nightmare.