Help needed

users
#1

Hi -- I need your help.

We successfully downloaded LO 7.1.2.2 and am trying to use it to open an .ODS file received from UK Inland Revenue that is labelled 'gift_aid_schedule_libre_.ods' however while it opens up the LibreOffice 7.1 Document Recovery and pulls up the document file with the status 'not recovered yet' then says press Start and the Recovery then finishes and say press Finish however my system only reports 'LO has stopped working (?)' with the reasons below. I am working with Window 7

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: soffice.bin
  Application Version: 7.1.2.2
  Application Timestamp: 605d6647
  Fault Module Name: ucrtbase.DLL
  Fault Module Version: 10.0.10240.16390
  Fault Module Timestamp: 55a5bf73
  Exception Code: 40000015
  Exception Offset: 0007d85a
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 2057
  Additional Information 1: 354c
  Additional Information 2: 354c5c2ffb94988888215ae02fa9bbe1
  Additional Information 3: 1608
  Additional Information 4: 16088398a310afa223998f6862d82454

I need this doc to complete so as to obtain refunds of tax paid on donations received for our Destitute Asylum Seekers Charity in the UK.

Please advise and thank you

Stephen

#2

Hi Stephen,

   Fault Module Name: ucrtbase.DLL

The issue is related to ucrtbase.dll, which is a Windows module.

The gift_aid_schedule_libre_.ods file, which is easy to download from the UK Gov website, opens without any issue if that module is not faulty (I have just checked with Linux, macOS and Windows).

First, you should check if you LibreOffice installation conflicts with the faulty module by launching LibreOffice (double click on the program icon), without opening any file. If the software crashes, then there is a conflict, if the software opens, then there is a file specific conflict.

While you have to investigate with a Windows expert why your module is faulty, you can try one of the following workarounds:

1. Download the Excel version of the same file, which is available from the same page, and try to open it with LibreOffice (which is fully compatible with MS Office files).

2. Install the portable version of LibreOffice from the following page: https://www.libreoffice.org/download/portable-versions/. That version is not accessing system resources, so it should opeen the file without issues.

3. Uninstall LibreOffice 7.1.2 and reinstall LibreOffice 7.0.5 (the fourth digit is the release candidate version, so is not significant).

I hope one of these workaround works. Best regards.