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Hi 
I got the thanks off-list but thought it worth letting others know it
had been solved.
Since it was the format then it might be possible to recover the images.
* DocX often reorganises images to lay on top of each other so try
moving any existing images to see if another one or few is hidden
under
* DocX often moves images to other pages or tries to hide them off
either side or top or bottom of the page
A slightly more complicated recovery technique that can be used with Odt or DocX
1. create a copy of the file
2. change the file-ending from DocX to .zip
3. double-click to open as an archive
4. find the folder called something like "images" and drag the images
out of there to a useful folder on your machine
I'm glad we didn't have to go that far this time though
Regards from
Tom