Help with Installation problem.

users
#1

Hi everybody

Sorry about the attachment problem. Here is what the message said:

'Error 1402. Could not open key:HOT_KEY_LOCAL_MACHINE32\Software\Classes\
bmp\OpenWithProgIDs. Verify that you have sufficient access to that key, or
contact your support personnel.'

I hope that you can assist.

Best regards

James

#2

Hi :slight_smile:
Are you logged in as Administrator? The "sufficient access to that
key" sounds to me like a permissions problem.

I take it you already tried to uninstall each version of LibreOffice
before installing the other one? It should handle that automatically
(i think) so if you haven't don't worry, just try it now i guess.

Regards from
Tom :slight_smile:

#3

"James C Smith":

'Error 1402. Could not open key:HOT_KEY_LOCAL_MACHINE32\Software\Classes\

bmp\OpenWithProgIDs.

The actual issue is that LO has no business messing with this registry key at all.

#4

Urmas D. wrote

'Error 1402. Could not open key:HOT_KEY_LOCAL_MACHINE32\Software\Classes\

bmp\OpenWithProgIDs.

The actual issue is that LO has no business messing with this registry key
at all.

Actually the correct registry key would be
"HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.bmp\OpenWithProgids" and LibreOffice
would lay down a string value of "LibreOffice.Bmp".

On a fully integrated installation on Windows that value allows the
LibreOffice Draw module to open a .bmp from Windows Explorer shell using the
open with dialog.

If the error quoted by OP was actually received--then something is horribly
wrong with the build of the installer, and a error 1402 is the least of hist
worries.