I can't get sound to play

users
#1

Hi everyone,

I am really hoping you can help me here. I am working on a MacBook Pro all
up to date software . This morning I downloaded the latest version of
Libreoffice and have opened a power point presentation file saved as a .pptx
There is sound in each file. This is where I am having a problem. I have
tried to play the sound and am not getting anywhere. I tried clicking on the
sound icon and holding ctrl but there is no "play" option. I tried viewing
the slide show in browser and starting from first slide and there is no
sound or any option to play the sound. Has anyone encountered this before?
If so do you know if there is a way to play the sound or is this file format
incompatible with Libreoffice. I can get my client to resave her document if
that would help. Is there anything else I can try. Thank you for your time
and any advise you can offer me.
Thank you

Warm regards,
Ruth

#2

Hi :slight_smile:
The .pptX, .docX and such are notoriously unreliable. The files should all
still have their sound and work properly if you play them using the same
version of MS Office that was used to create them, and on the same OS.
Using a different version of MS Office or any other program can mean the
documents are not displayed properly or function properly.

So, the client can probably play the files just fine.

If you can get back to where-ever the files were created and do
File - "Save As"
to save into the older MS Format (ppt without the X at the end) then those
usually work fine on any relevant software on any platform.
Regards from
Tom :slight_smile:

#3

Hi Tom,

Thank you very much for your reply. This means I can progress. I appreciate your help.
Thank you for taking the time to answer.

Warm regards,
Ruth