Installation failure

users
#1

Installing 4.3.5 on Win XP SP3 comes up with error 1714 saying older
version cannot be uninstalled. Have cleaned out registry and settings in
MyDocuments etc and still no joy. What other files/ settings have I missed?
A clean install on a Win 7 machine worked fine.

Alternatively how do I force a full new installation?

#2

Hi :slight_smile:
Revouninstaller usually does a good job of finding all the stray
bits&bobs Windows scatters around it's system. It gives you a choice
as to whether you want to remove those odd bits of strangeness. I
haven't used it many times so i can't reliably recommend it but it's
been brilliant the few times i have used it and a few other people oin
this mailing list spoke of it quite highly too.

Unfortunately it is not free, but luckily does have a 30day free trial;
http://www.revouninstaller.com/
I try to avoid using it on a machine untill it really needs it because
i am never sure if i will ever be able to use it a 2nd time. However
it sounds like you might have reached that point already.

So it might be worth trying to do a "parallel install" first just to
see if that can be done. This is probably a lot easier to try than it
sounds but i haven't tried it myself yet.
https://wiki.documentfoundation.org/Installing_in_parallel/Windows

Regards from
Tom :slight_smile: