installation problem LO4.4 - linux mint

users
#1

hallo!

I was curious to test LO4.4, so i tried to install it on Linux Mint 17 Qiana. I followed the installation instructions, first purged the old LO-version, downloaded the file, checked it, etc... installation worked fine. but when I try to start it, wheter from the icons or from the command line, i get this error message

Libre Office 4.4 - Fatal Error
The application cannot be started.
User installation could not be completed.

any ideas, why i get this error message and how to fix it?

thank you, Markus

#2

Hi :slight_smile:
Hmm, i am not sure. Have you made sure you have
administrator/SuperUser rights? Sudo perhaps?
Regards from
Tom :slight_smile:

#3

[with apologies to Tom who'll see this twice. I wish Thunderbird defaulted to 'reply to list'. not 'reply to sender'!]

Hi :slight_smile: Hmm, i am not sure. Have you made sure you have
administrator/SuperUser rights? Sudo perhaps? Regards from Tom :slight_smile:

I upgraded to 4.4 on Qiana by adding the ppa
ppa:libreoffice/ppa
and upgrading (using apt - synaptic has a few problems on
this system.) Seems to work OK.

...

I was curious to test LO4.4, so i tried to install it on Linux Mint
17 Qiana. I followed the installation instructions, first purged
the old LO-version, downloaded the file, checked it, etc...
installation worked fine. but when I try to start it, wheter from
the icons or from the command line, i get this error message

...

Libre Office 4.4 - Fatal Error The application cannot be started.
User installation could not be completed.

...

#4

Hi :slight_smile:
Glad to hear it installed properly this time :)) Congrats! :slight_smile:
Thanks for letting us know how you fixed it! :slight_smile:

You might fix the synaptic problem by doing;

sudo apt-get check

Also doing a reboot after getting a bunch of updates sometimes helps
and then clean-up by doing these four commands;

sudo apt-get clean
sudo apt-get autoclean
sudo apt-get autoremove
sudo apt-get remove

Very handy that the keyboard up-arrow brings previous commands back
onto the command-line so that you can edit them! Then Ctrl left-arrow
skips a word at a time.

Having said that i have 2 *buntu systems that now don't open synaptic
so it might be some problem that lots of people are having at the
moment and that will doubtless be fixed fairly soon.

Err, wrt me getting 2 copies of the message - i really don't mind.
Pressing delete twice in quick succession is not much more onerous
than pressing it once. I know some people get all unreasonable about
it but i'm fine with it.

It's not Thunderbird's fault btw. It's the way this mailing list is
set-up now. It didn't used to be but people fought for it to be made
awkward and clunky like this. TB has a button called something like
"Group Reply" or something but almost no other commonly used emailer
has such a ting so people have to use "Reply to all" instead. So we
are very used to getting matched pairs of messages.

Regards from
Tom :slight_smile:

#5

thanks mike! adding the ppa means, you did not remove the old LO-version in the first place?

regards, markus

#6

hi tom,

thanks for your support =)

i followed all the apt-get check, clean, autoclean... steps and surprisingly i am now able to start LO from the command line. but, when i use the icons i still get the error message: The application cannot be started. User installation could not be completed.

after the LO-logo pops up.

it's fine for me this way, because i am able to work with LO started from the terminal. but if you have any suggestions how to solve the problem with the graphical start, this would be perfect =)

many thanks,
markus

#7

thanks mike! adding the ppa means, you did not remove the old LO-version
in the first place?

Correct. I added the ppa, did a refresh, and was offered the new versions in synaptic.

(Irrelevant probably, but synaptic then refused to actually do the upgrade - but this has happened lately for various packages, not just LO. Using apt (or was it apt-get?) directly performed all the upgrades correctly.)

...

#8

I am running Linux Mint 16, due some printer dependency issues [missing dependencies that will not install properly] with the later version[s] fo Ubuntu based OSs. I also run Ubuntu 14.xx with MATE desktop environment.

SO, I have seen this issue before.

If you can go into the DEB folder and rerun the Applications Menu setup file, then it should fix the issues with the icons. To me it appears that the menu icons are pointing to the old version.

I tend to delete the desktop icons for LO and replace then with the ones in the Applications/Office menu. I do this with every upgrade from say 4.3.x to 4.4.x [like 4.2.x to 4.3.x].

#9

thank you. i returned to the default LO-version for linux mint, because even from terminal i couldn´ t launch LO4.4 anymore. it would be interesting to analyze the situation and fix it but i don´t have the time for that. :confused:

cheers, markus

#10

​Mike, I use the LO PPA to install all the upgrades to my 64-bit Linux Mint
box (currently 17.1)​
​, which means that they are installed automatically via the Update Manager
- i e, I don't have to look for them in Synaptic or use «apt-get» in a
terminal to install them. Very convenient, but as I recently mentioned on
another thread, Base seems to be missing from the latest version (4.4.0.3)
installed on this computer - in any event, when I click the Base icon in
LibreOffice nothing at all happens, and when I enter «soffice --base» in a
terminal, LibreOffice opens not to Base, but to Writer !...

I'm not a frequent user of Base, but I can't recall encountering this
problem with previous versions of LO on Mint. I note that all LO services,
including Base, work just fine on my Windows 64-bit 8.1 box. Any
suggestions as to what may be wrong and how to fix it would be greatly
appreciated !...

Henri

#11

PPA installs are fine, if you want to run the one that is currently on the PPA list.

Personally, I have not changed over to the 4.4.0.x package. I usually wait for the .2 or .3 version before I switch.

Because of an extended illness, I have not started "testing" 4.4.0.x on one of my systems. I do this before I install the new "line" onto my main/default system.

It might be helpful to have someone to post the PPA "script" here so those who want to try it can get the correct install procedure.

#12

​Tim, here the URL of the «LibreOffice packaging team»​
​'s webpage on the Launchpad site :
*https://launchpad.net/~libreoffice/+archive/ubuntu/ppa*
<https://launchpad.net/~libreoffice/+archive/ubuntu/ppa>....

Henri

#13

Thanks, I have saved the info in a Writer document.

#14

Hi :slight_smile:
So to install that PPA from a command-line the command is probably
something like;

sudo add-apt-repository -y ppa:libreoffice/ppa

I'm not sure what the -y tag does though.

This is the PPA for the latest "Fresh" so it might be good for your own
machine but your clients and any machine that you can't easily access to
help with any problems that might arise and any machines that don't have a
decent internet connection might want to settle down on a "Still" from some
other PPA or the regular repos or something.
Regards from
Tom :slight_smile: