Installer stalls after C++ process

users
#1

Hi ppl,

My motherboard died on me this morning so I was forced to move on to Win 7 (shudders). Anyway, when I re-downloaded LO (x86), my install process got as far as unpacking, then moved onto the C++ process and then stopped. The window disappeared and nothing happened. Running the .exe or .msi got me an error message saying the setup process was running. After shutting that down in Task Manager, didn't get any further than before. Tried a reboot, no change either. Tried 3.4.3 - same problem.

I'm flummoxed - any ideas?

Cheers

Mike (the gd localization team)

<http://www.foramnagaidhlig.net/stuth/geamannan/tetris/>

#2

Hi :slight_smile:
Have you used md5sum or SHA to check the download?  Are you sure you have administrator privileges on your machine when you try installing? 
Regards from
Tom :slight_smile:

#3

Hi Tom,

Checksums for: LibO_3.4.4_Win_x86_install_multi.exe
MD5: c58ad36704e27d6b603d12aa9cebb910
SHA-1: 0898a91d560904454a07cf5e089ed65c828bfe08
SHA-256: f60dd94c317e86dc7df12a5d1ad724a35dcae2d76c6b7e29196c19b46033b53f

And yes, I'm admin, been installing software all afternoon.

Salude

Michael

25/11/2011 18:37, sgrìobh Tom Davies:

#4

Is there an older LO or OOo edition on the machine previously? I have seen some reports the Windows uninstaller may leave behind debris that confuses the installer.

I would suggest trying to run CCleaner to clean up the registry and then try again.

#5

Michael,

Actually, Tom's suggestion would be my first as well. Can't tell you how many times folks have sworn they have a valid download of an install package--only to find they don't when they actually check it.

You're HASH values are correct.

Next step would be as Jay suggested to run a conservative registry cleaner and continuity checker, like CCleaner, or a more aggressive removal tool like Revo-Uninstaller.

I know it is a new load for you, but you've had a couple of attempts now.

I had a similar experiences on upgrade to 3.4.2 following uninstall 3.4.1 without clean-up between.

Stuart

#6

Hi again

Is there an older LO or OOo edition on the machine previously? I have seen some reports the Windows uninstaller may leave behind debris that confuses the installer.

Hardly, since I only bought the system at lunchtime :wink:

25/11/2011 20:50, sgrìobh V Stuart Foote:

Next step would be as Jay suggested to run a conservative registry cleaner and continuity checker, like CCleaner, or a more aggressive removal tool like Revo-Uninstaller.

I know it is a new load for you, but you've had a couple of attempts now.

I had a similar experiences on upgrade to 3.4.2 following uninstall 3.4.1 without clean-up between.

Done, there was nothing that looked LO related but I told CC to clean up anyway, problem persists. o.O

Michael

#7

Hi :slight_smile:
I keep thinking that it's 'got to be' something to do with the permissions in Win7.  But it's weird that you are not having the same problem with other programs, just with LO.  Have you installed other OpenSource programs such as Firefox and Gimp.

I have not heard of other people having troubles with installing LibreOffice on Win7.  It is usually a great success.  But that doesn't help because it just means there is no standard approach for when things do go wrong.

I've really got to stop using "But" at the beginning of sentences.  It's quite grating.
Regards from
Tom :slight_smile:

#8

Mike,

What antivirus environment? If your realtime antivirus detects a false positive in the unpacking / running of the installation, this is the behavior I have seen. Disable the antivirus / unload the realtime scanner.

And a million other impediments built in by M$ into Windows7.

#9

Michael,

See if this helps...

UAC under Windows 7 can bite you at strange times. So one of the first things I do on a new Windows 7 install is to activate the true Administrator account:

launch a command window "Run as Administrator" and enter

net user Administrator /Active:yes

(note capital A's and single space before slash)

then run lusrmgr.msc and set a password for the now active Administrator account.

Log off and onto the Administrator account and try your installation there, move you day-to-day account out of the Administrators group keeping just the Administrator for installs and sysadmin.

Stuart

#10

25/11/2011 22:23, sgrìobh Tom Davies:

Hi :slight_smile:
I keep thinking that it's 'got to be' something to do with the permissions in Win7. But it's weird that you are not having the same problem with other programs, just with LO. Have you installed other OpenSource programs such as Firefox and Gimp.

Firefox, Thunderbird, VLC, Filezilla... you name it.

What antivirus environment? If your realtime antivirus detects a false
positive in the unpacking / running of the installation, this is the
behavior I have seen. Disable the antivirus / unload the realtime
scanner.

Ah, that worked, I temporarily disabled Panda Internet Security and that solved the problem. Dunno if it's of interest but OO wouldn't install either. That was very good advice thank you all very much, feel much better now :slight_smile:

And a million other impediments built in by M$ into Windows7.

Oh yes, 2 Win 7 machines, one XP, d' ya think any but the server pc can see the shared printers? Harrr

But then neither Linux nor MacOS are all they're cracked up to be... they all have aspects which drive their respective users insane! And before you ask, I *detest* the way Linux forces the UI language of an application to the language you set in your locale settings. The most dimwitted bit of Linux I've seen to date, as if people never mix languages on their hardware :slight_smile:

Thanks again for all your help!

Mike

#11

Hi :slight_smile:

I used Nabble to put a star by David S Crampton's answer as he was the one
that suggested the antivirus issue. I put another star by the answer about
using a command-line to check privileges. Does anyone else see those stars?

I tend to find the opposite about languages. In Windows everything kept
slipping back into American-english whereas Gnu&Linux tends to stay in the
language i selected. LO on either platform seems happy to let me stay in
English-english or Gujarati or whatever. I didn't use Macs long enough to
really notice.

Regards from
Tom :slight_smile:

#12

The Stars on Nabble put messages on your favourites list, no? I didn't think they were "award stars".

In Windows you have (almost) total control over what UI language you get for an application you install (ignoring the OS itself). LO is odd in the sense that no matter what you select for download, you download ALL languages, then have to divine from the stars that to get your language you must do Custom Install (!!!!) and then you have to manually change the Language Settings. Duh. But on the bright side, it bypasses the locale forcing in, say, Ubuntu if you install via the Software Centre. Here's a challenge - set your Linux locale to language 1 and then try and install Firefox in language 2. I dare you to do that without messing with the about:config and general.useragent.locale (which is beyond the pale for most "normal" users).

Salude,

Michael

26/11/2011 08:12, sgrìobh Tom:

#13

Hi :slight_smile:
Ahah, that makes sense.  Thanks Michael.

Actually the Gnu&Linux installer and program are very different from the Windows one.  In Ubuntu (and the other unix-based OSes) you can choose which language and you get just that one plus the default English.  You don't get tons of extra languages like you do in the Windows version.

Typically one of the arguments Windows Sys Admins have against OpenSource is that there are a lot of extra add-ons and bits&bobs that need to be done in order to tailor the program to an individual's needs.  While that is fairly easy for a normal user in Gnu&Linux most corporates have to lock-down Windows as much as possible in order to prevent their users breaking things or getting infected.  So, programs tend to be very bloated with tons of extra stuff that almost no-one uses just to cover the odd 1 or 2% that might need it on the odd occasion.  LO devs seem to have decided to go a similar route for the world-wide audience during the fast-paced development phase.  Perhaps when/if development slows down a little (say in a year or so's time) then the Windows version might be closer to the Gnu&Linux (&Bsd) version.  Even so, the download and install is still smaller than OOo's and far smaller than MSO's.

Regards from
Tom :slight_smile: