Issue install on a a Dell

users
#1

My friends computer is a Dell GX280 with 3gb ram.
Her hd became corrupted (had XP on it) and with
a new hd installed we install Windows 7 Home.

Trying to install LibraOffice, Im having this problem.
It says its installing - it skips to installed. No icons.
No program files were created.

When I run the install program again it shows either
repair or remove - so it things its installed.

Avast is the virus program installed and other than
firefox, nothing else has been installed on the
system.

Wade

#2

Wade,

Did you download LO from the LO Download page?

Is there any error message?

Also, which version of LO are you installing?

#3

First, make sure that you downloaded LibreOffice from the official website:
www.libreoffice.org (or one of the localized variant, xx.libreoffice.org)​.
Also make sure that you didn't download the help package by mistake. Both
files (the main installer and the offline help installer) are MSI files,
but the main installer is quite larger (around 200MB).

If you're sure you have the right file, maybe the download got corrupted.
You can check it's exact size and some hash values used to validate a
download here:
http://download.documentfoundation.org/libreoffice/stable/4.2.4/win/x86/LibreOffice_4.2.4_Win_x86.msi.mirrorlist

#4

Hi :slight_smile:
There are tons of unofficial sites, repos and magazine Cds/Dvds that offer
great bundles or pure versions of LibreOffice. it's very rare to find any
that create any kind of problem at all. The only thing is that since you
have found a problem it would be nice to try re-downloading from somewhere
we are familiar with and maybe even able to have some kind of control over.

Cley's point is good about checking the installer to ensure it's not been
corrupted somewhere along it's route. if it does turn out to be a 3rd
party error then they have probably done it unwittingly and just need
someone to write in to them and let them know so they can fix it. It's
more likely to be a home/small(ish)-office router that needs rebooting or
wiifi that needs a more line-of-sight position. Checkign the hash-values
sounds a lot scarier and more complex than it really is. I use a
calculator to take 1 value away from the other and hopefully get zero
showing everything is fine.
Regards from
Tom :slight_smile: