Libre Office 3.4.2/3.43 crashing on saving as PDF

users
#1

Hi there, I don't know is this the right place to send this but ... (you
know) :slight_smile:
I've had installed Libre Office 3.4.2 on my machine (Samsung r538 notebook -
intel core i3 processor, 4GB of RAM and 500 GB HDD, with installed Windows 7
home Premium x64), I've opened *.doc file created with MS Office 2003 and
tried to save it as *.pdf. The result was that Libre office crashed in the
process of saving the file in the new format.The program tried to restore
the file (it was a success) and I've tried to save it again with the same
result - Libre office crashing on savingthe file. Than I've tried to define
different options for the file in *.pdf format before saving it but again
the result was that the program crashed during the save/convert process.
Afters that I've saved the file like *.odf and again the result was the
same. Than I've downloaded a program for converting files to *.pdf called
universal document converter (udc.exe) and after installing it Libre office
has stopped to crash on saving documents in *.pdf format. after the final
release of Libre office 3.4.3 I've uninstalled the UDC program and again the
result was that Libre Office crashed during saving the same file in *.pdf
format. I reali like Libre office but after theese problems I've had to
install the 3.3 release of the suite, because (I don't know why) it didn't
crashes during saving the above mentioned file like *.pdf.
My question is, is there gonna be a fix for the problem (maybe in the next
release of the 3.4 line ) or am I the first one to notice It?

P.s
Sorry for may bad English but it's not my native language

#2

Hi :slight_smile:
I haven't read your post yet but you can try asking in your own language.  Is it Greek?  If so there is another list you might be able to use in addition to this one
http://wiki.documentfoundation.org/Local_Mailing_Lists#Greek
Whichever one gives the best answer please give a link to that answer in the other list if you can  :wink:

There is also a Greek version of the international website
http://el.libreoffice.org/
It seems to be one of the most fully translated.  Some languages only have the 2 crucial pages and some don't have any yet. 
Regards from
Tom :slight_smile:

#3

I haven't read your post yet but you can try asking in your own language.  Is it Greek?

With a name like Ilian Ivanov, expressed in Cyrillic, not Greeek, characters, that's probably unlikely!
 
Brian Barker

#4

I'm from Bulgaria not from Greece. Anyway it's not the language I'm
concerned (actually I think my post is understandable enough) but the
problem I'm describing and is it going to be fixed in the next release of
the 3.4 series

#5

Have you tried to *export* (not save or save as) *your original .doc file* to .pdf on *other* systems (Windows, linux, MacOS X; 32 and 64 bit)? Without installing "universal document converter (udc.exe)"?

If not, could you try it and make we know?

If the file content is free of privacy rules, you could link us so that we can test too on our own PCs.

Have a nice afternoon,

Carlo

#6

Hi :slight_smile:
Your English was fine.  Lol.  We don't normally "Save As ..." to pdf.  Have you tried

File - "Export as Pdf"

Make sure the top option "PDF/A-1a" is UNticked as that has caused a few problems.  By default it is usually unticked anyway so that should be fine.  It shouldn't be crashing.  If you are forced into using 3.3.4 then that should be fine because both the 3.3.x and 3.4.x series/branches are being developed alongside each other.  It is worth posting a bug-report against the 3.4.x tho because it really should be working fine
Regards from
Tom :slight_smile:

#7

Hi :slight_smile:
If you use Nabble to look at this email thread then you can "Reply" and choose "More Options" to upload the file to there.  This is a public mailing list so if it's at all confidential or contains people's names & addresses or anything like that then do not upload the file :slight_smile:

The mailing list itself can't accept attachments but uploading works in very much the same way and does work.
Regards from
Tom :slight_smile:

#8

This is probably an incoming document with a format code of some type not acceptable to LibreOffice.

I don't think that all codes not used by LibreOffice are stripped on opening a document. Not unwise if you wish for it to look the same from the original program.

There error maybe somewhere in the crossover of a format code that is used in one way by Libre that creates a malformed program function and cannot complete.

<CTL><A> your document, right click and "Clear direct formatting" the entire document 1st, and generate a PDF to be sure this fixes the problem.

If so, "Clear" individual paragraphs until the failure goes away and report the code as added in the original program and send a copy of the original paragraph and it's repaired version to support.

If this doesn't provide evidence of failure, it may be pagination or some other type of code.

This assumes Libre is operating correctly and with integrity to clearing all functions.

I am not a programmer or support person for Libre and this is just how I'd look at the problem.

LibreOffice 3.4.2
OOO340m1 (Build:203)

#9

...

Hi there, I don't know is this the right place to send this but ... (you
know) :slight_smile:

It is.

I've had installed Libre Office 3.4.2 on my machine (Samsung r538 notebook -
intel core i3 processor, 4GB of RAM and 500 GB HDD, with installed Windows 7
home Premium x64), I've opened *.doc file created with MS Office 2003 and
tried to save it as *.pdf. The result was that Libre office crashed in the
process of saving the file in the new format.The program tried to restore
the file (it was a success) and I've tried to save it again with the same
result - Libre office crashing on savingthe file. Than I've tried to define
different options for the file in *.pdf format before saving it but again
the result was that the program crashed during the save/convert process.

I find no option to 'Save As' PDF. Do you actually mean: File|Export as PDF?

Afters that I've saved the file like *.odf and again the result was the
same. Than I've downloaded a program for converting files to *.pdf called
universal document converter (udc.exe) and after installing it Libre office
has stopped to crash on saving documents in *.pdf format. after the final
release of Libre office 3.4.3 I've uninstalled the UDC program and again the
result was that Libre Office crashed during saving the same file in *.pdf
format. I reali like Libre office but after theese problems I've had to
install the 3.3 release of the suite, because (I don't know why) it didn't
crashes during saving the above mentioned file like *.pdf.

Possibly related bugs - have a look:

https://bugs.freedesktop.org/show_bug.cgi?id=32771
[Writer crashes while exporting big PDF file. (Error message: "Der
Wecker klingelt" :-))]
https://bugs.freedesktop.org/show_bug.cgi?id=39411
[Writer hangs consistently during "Export to pdf" operation]

All related to PDF:
<https://bugs.freedesktop.org/buglist.cgi?query_format=specific&order=relevance+desc&bug_status=open&product=LibreOffice&content=PDF>

My question is, is there gonna be a fix for the problem (maybe in the next
release of the 3.4 line ) or am I the first one to notice It?

Have a look through the bug reports (above) and see if there is one
identical to yours. If not, then please file a new bug if you can easily
reproduct the issue.

P.s
Sorry for may bad English but it's not my native language

Your English is perfectly fine by me. :slight_smile:

#10

@NoOp
I'm glad that my English is still understandable, because I've didn't
practice it serious until high school :slight_smile:
Now on the subject.
I've looked trough the reports and there are several almost identical, but
only almost. The main differences are that all of them are abut different
Operating systems and are stating that Libre office's writer is crashing
after the process was started and the indicator bar freezes up in some point
in time. In those bugs mentioned by you the problem seems to be related to
the size of the files that are being converted but mine is only two pages,
and In my case Libre office crashes almost immediately after hitting the
export button without any warning, so my guess is that the problem is
different. Maybe its because I'm using 32bit Libre office on a x64 Windows 7
Home premium or maybe it's something else actually I don't know.
Unfortunately I cant reproduce the problem because I no longer have the 3.4
installed on my system. The main reason is that I'm using it not only at
home but at work too, so I need something more stable, hopefully it's the
3.3 version of the suite.
P.s.
I haven't the time to study the issue but here is the file I'm talking about
I hope it's going tobe of use for understanding the problem if it occurs of
cource.

#11

Thanks for the remark about the "save as"/ "export" error, It's my mistake,
but I'm so often using "save as" while I'm working so it the first thing
that came to mind while I was trying to reproduce the issue.

#12

No I've not. The main reason is that right now I'm using only windows 7 Home
Premium as an operating system. I've switched jobs lately so I don't have
much time now, and I'm not planing to have another one installed soon :slight_smile:

#13

Ah, i've didn't notice that the board did not support attachments so here's
link for the file. i hope this time it works :slight_smile:

https://docs.google.com/leaf?id=0BxMC-_kAohXrYjFjZWQ5ZTUtOGUwNS00MDdmLThhYTYtMTM0MjYyYjMwZWMz&hl=bg

#14

Hi :slight_smile:
Ok, i have uploaded the Pdf to Nabble

http://nabble.documentfoundation.org/file/n3338545/CENOVA_LISTA_01_09_2011-_M-tagged.pdf
CENOVA_LISTA_01_09_2011-_M-tagged.pdf

LibreOffice 3.3.2 didn't crash while creating it in Gnu&Linux (Ubuntu 10.04
(i think. Although it might be Ubuntu 10.10 i forget which machine has what
sometimes)). I made it as a tagged Pdf because apparently it makes it much
more accessible for people with screen-readers and things. It does make it
25% larger in this case.

Ok, the Windows version of LO is sometimes a little different from the
GNu&Linux / Bsd / Mac version so it's worth posting a bug-report about the
problem if you have time
http://wiki.documentfoundation.org/BugReport
Regards from
Tom :slight_smile:

#15

...
Got it - thanks.

I exported as pdf (File|Export as PDF) without issues on:

LO 3.4.3 (linux)
LO 3.3.4 (linux)

LO 3.3.4 (Win7)
LO 3.4.3 (Win7)

The Win7's are on the same machine (Win7 64bit Home Premium); I tried
3.3.4 first, then uninstalled, and then installed 3.4.3. Just in case it
may have been an issue with a language pack, I even installed with the
Bulgarian language pack.

Sorry, I can't reproduce.

#16

Hi :slight_smile:

It might be worth trying to re-name your User Profile
C:\Users\<user name>\AppData\Roaming\libreoffice\3\user
Perhaps navigate to the 3 fodler and rename that to "2011-09-15" so that it
looks like
C:\Users\<user name>\AppData\Roaming\libreoffice\2011-09-15

This forces LibreOffice back to default settings by making it creates new 3
folder. All your dictionaries, extensions and stuff are kept in the back-up
folder "2011-09-15". So after you have tested to see if Export works then
you can copy&paste chunks of that folder back into the new folder to get
your old settings back.

Regards from
Tom :slight_smile:

#17

Thanks for the suggestion. It seems that the problem is the Bulgarian spell
checker I'm using (it's an *.oxt file from OOO). After I've installed it to
Libre office and tried to export the document like *.pdf the program
crashed. I've removed the dictionary (from extension manager) and the
problem still persisted but thanks to you I've renamed the directory and
voila Libre Office works again, no crashes no nothing. Now I have another
problem and it's where to get bulgarian dictionary for Libre Office.

#18

Hi :slight_smile:
Hmm, if Tim from Kracked Press can't help then it might be worth asking the Bulgarian mailing list
http://wiki.documentfoundation.org/Local_Mailing_Lists#Bulgarian
Regards from
Tom :slight_smile:

#19

Was this about the doPDF printer to be used until the issue is fixed, or was it something else you are referring to.

#20

Actually it's related to my observation that the problem seemed to be related
to the use of an *.oxt spellchecker.
I've found some time yesterday to try to locate the problem using the
suggestions I've received via this thread earlier. I uninstalled the 3.3
version of the suite and installed the Libre office 3.4.3 on my machine.
Again with the received suggestions in mind just before the installation of
version 3.4.3 I've noticed that there are still files and folders related to
the program after the uninstall - a folder called Libre Office in
C:\Users\"my username"\AppData\Roaming\LibreOffice and a folder Libre
office in Program files (x86). There where also some entries in the registry
too. I've removed them all installed Libre Office 3.4.3 and tried to export
the document as *.pdf this time there where no problems at all. At this
point I've thought that the initial problem was solved and that it was
related to some files left from older versions of the program. Since I'm
from Bulgaria I need spell checker for Bulgarian which is not present in the
multilanguage version of the suite so through the extension manager I've
installed an *.oxt dictionary for Bulgarian language downloaded from ooo
support. Just of curiosity I've tried to export the document as *.pdf again
and the program immediately crashed. Than i renamed the folder called 3 in
C:\Users\"my username"\AppData\Roaming\LibreOffice and tried again to export
the file. This time the process went smooth with no crashes, errors or
whatsoever. I've re-renamed the forlder to 3 and again tried to export the
file and the program had crashed. I've noticed something interesting I've
attempted to export the file as PDF/A-1a, and the process went smooth with
no crashes. So finally I think the issue is related to the installed *.oxt
dictionary. I've downloaded another one from a website called
libreoffice-na.us but the result was the same if the file is not exported as
PDF/A-1a the program crashes. At this point Tom made the suggestion that
maybe it's worth for me to join the Bulgarian List to see if they have a
better dictionary till the problem is resolved. Anyway it really seems that
the issue is a bug worth mentioning. And now my question is is there going
to be solution for the problem in the next versions of the suite?
Best reagrds!
Ilian