Libre Office brings my system down

users
#1

Hi all, since a long time I experience really annoying crashes of
LibreOffice that bring my complete system (Linux) down.
The symptoms are:
- Everything stops, only the mouse cursor is still movable (however the
cursor Icon stays in the last state)
- I can't even switch to the console (Ctrl+F1 for example), Ctrl+Backspace
doesn't work either
- No harddisk actions can be heared
- The system only responds to Magic SysRq keys

So the system seems to be completely dead.

I experience these problems since a longer time. I tried LO 3.3.4 as well
as 3.4.4
I tried it on Kubuntu and openSuse (KDE), both 64 bit.

If I remember correctly, the crash occured when I drag an object in a
document. It doesn't happen every time.

Has anybody else experienced these issues? Which information can I provide
to you to investigate?

Kind regards, Stefan

#2

Hi Stefan,

I've had no issues at all with either version on Ubuntu 11.10 on 4 different computers.

Don

#3

Hi :slight_smile:
Have you tried renaming the User Profile to see if that has an effect?
http://wiki.documentfoundation.org/Documentation/UserProfile

Also which version of java are you using? Any more recent than 6_24 often
causes the types of problems you describe. Can you switch off java
completely
Tools - Options - Java
or does LO grumble when you do that?
Regards from
Tom :slight_smile:

#4

Hi :slight_smile:
Ouch!!  I had assumed this problem was in Windows!  No app should ever affect any other app in that way in Gnu&Linux (or any other unix-based platform) so it might be good to post a bug-report about it asap!
http://wiki.documentfoundation.org/BugReport

Regards from
Tom :slight_smile:

#5

In the meantime I also tried 3.5, but the same problems occur there.
It might have something to do with hardware acceleration /
antialiasing. At least I found several posts in different forums whith
users who have the same problems.
In one forum someone stated that disabling Antialiasing and Hardware
Acceleration helped. I will try this.
I also found several bugreports which document similar problems.

Bugreports:
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=40141
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=41279
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=35056

Forum posts:
http://forums.linuxmint.com/viewtopic.php?f=47&t=77851&start=0
(German) http://www.freak-search.com/en/thread/5873987/os_11.4kde4_hartnaeckige_haenger
(German) http://www.nickles.de/forum/linux-contra-monopole/2011/natty-libre-probleme-538833999.html

- Stefan

#6

Hi, just a note about CTRL-ALT-BACKSPAPCE: in Ubuntu it's disabled, I
think to avoid accidentally killing all of your work by a wrong keystroke.

I think you should also check the bug tracker for your distro,
especially if you have 3d desktop effects activated.
As an example, I had a core i3 with the integrated graphics where X
would periodically restart (to the point I had to reboot the PC), and
the cause was a 3d screensaver! The problem went away when I disabled it.

HTH

#7

Hi, just a note about CTRL-ALT-BACKSPAPCE: in Ubuntu it's disabled, I
think to avoid accidentally killing all of your work by a wrong keystroke.

Yes, I know. However under Suse it is enabled, but fails in this situation.

I think you should also check the bug tracker for your distro,
especially if you have 3d desktop effects activated.

I can't say it for 100% sure, but I think that the error also occured
when I tried it with disabled desktop effects.
Also does the error occur on two different distros (openSuse and Kubuntu).

- Stefan

#8

Hi, just a note about CTRL-ALT-BACKSPAPCE: in Ubuntu it's disabled, I
think to avoid accidentally killing all of your work by a wrong keystroke.

Yes, I know. However under Suse it is enabled, but fails in this situation.

I think you should also check the bug tracker for your distro,
especially if you have 3d desktop effects activated.

I can't say it for 100% sure, but I think that the error also occured
when I tried it with disabled desktop effects.
Also does the error occur on two different distros (openSuse and Kubuntu).

Is the openSuse using KDE? Could this be a DE specific problem rather than distro problem?

#9

Which video chip & driver are you using? Can you please provide the vga
section of:

$ sudo lspci -v

(only the graphics section please)

#10

The graphics hardware is the same for both distros, since you're using
the same computer, right ? Then it's very likely that the graphics
drivers are the same too, or at least that the linux-related (supposed)
support problem for that graphics chipset is the same.

The fact that you experience the bug with desktop effects disabled makes
me think that it's LO that is triggering some "advanced" graphical
operation that in turn triggers a bug.

My 0.9 cents :wink:

#11

Yes, that's true. At the moment I am testing whether the problem also
occurs when I disable hardware accelaration and font antialiasing in
LO. However as I don't know exactly what triggers the freeze, it takes
some time to verify.

Several users who reported this error had also an Intel GPU. But at
least one bug reporter used an Nvidia GPU.

- Stefan

#12

Yes, that's true. At the moment I am testing whether the problem also
occurs when I disable hardware accelaration and font antialiasing in
LO. However as I don't know exactly what triggers the freeze, it takes
some time to verify.

Several users who reported this error had also an Intel GPU. But at
least one bug reporter used an Nvidia GPU.

- Stefan

Beign an ubuntu user, I usually search for the chipset name in
launchpad. I think that search can be useful to you even if you use
another distro, though.