LibreOffice 3.5 Installation problem

users
#1

Hello,

I am trying to install LibreOffice 3.5 on my Windows 7 64-bit system, but
it fails to complete.

I go through the process and click the Install Button, The UAC then appears
and I click that. Shortly after I get a separate widow which says:

Please exit LibreOffice 3.5 and the LibreOffice Quickstarter before you

continue< with an OK button

On clicking the OK button, the window disappears and the main installer
tells me that:

The wizard was interrupted before LibreOffice 3.5 could be completely

installed< with a Finish Button.

I have tried several times. How can I make this a successful installation?

(I am a current user of LibreOffice 3.4)

Thanks,

Brian Charlton

#2

Did you try what the installer suggested and exit the LibreOffice
Quickstarter (right click on the icon in the taskbar tray) then try
again. Alternatively, open Windows Task Manager and end any processes
named soffice.

Dave

#3

Hi :slight_smile:
As Dave said there are a few different ways to do this.  A couple more ways
1.  The best way is to uninstall the 3.4.x

2.  Alternatively before trying to install the 3.5.x 'just' open the 3.4.x and go to
Tools - Options - Memory
and untick the option that is something like "Start-up/Load LibreOffice on system start-up/reboot/boot" but then to make sure you properly install the 3.5.x alongside the 3.4 to keep both
http://wiki.documentfoundation.org/Installing_in_parallel

Dave's 1st option is probably the fastest way to deal with it. 
Regards from
Tom :slight_smile:

#4

Hello,

Thanks for the responses, but I have tried all the options mentioned and
still get the same result. I now do not have LibreOffice at all!!!

Because 3.4 is no longer available, I tried the Release Candidate, but that
failed as well.

What am I doing wrong?

Brian

#5

Hi :slight_smile:
Ages ago on this list someone used to recommend "Revo Uninstaller" to try to make sure uninstalls had worked properly.  I've never tried it
http://www.revouninstaller.com/
Quite a few people said that they really liked it but i don't think anyone tried it on 64bit Win7

So, hopefully someone else might have a better idea.
Regards from
Tom :slight_smile:

#6

Hello,

Thanks for the responses, but I have tried all the options mentioned and
still get the same result. I now do not have LibreOffice at all!!!

Because 3.4 is no longer available, I tried the Release Candidate, but that
failed as well.

What am I doing wrong?

Brian

Curious, what is your OS?

Try downloading LO again, I am assuming you have a corrupted install file. This can be checked by comparing your hash with the one listed.

#7

Hello,

As I said in my first email, Windows 7 64-bit Home Premium.

I have tried downloading again - and the Beta release of 3.6 and still get
the same problem.

Note that the message I am getting refers to LO 3.5 Quickstarter, but it is
not installed at that stage. After removind LO 3.4, I still got the same
message and failure.

I am at a loss.

Brian

#8

Hello,

As I said in my first email, Windows 7 64-bit Home Premium.

I missed it, my apols.

I have tried downloading again - and the Beta release of 3.6 and still get
the same problem.

Note that the message I am getting refers to LO 3.5 Quickstarter, but it is
not installed at that stage. After removind LO 3.4, I still got the same
message and failure.

I am at a loss.

Try using RevoUninstaller as suggested by Tom. I believe there is a free version to remove the leftovers from the Windows uninstall. I understand Windows sometimes leaves stuff behind when using the MS supplied uninstaller. (I use Linux so I normally do not deal with Windows specific issues).

#9

Check within the Program files 86 folder and also within
temporary/roaming data incase it left behind system data

#10

Hello,

I have done that and there is nothing there.

Note that the pop-up window asks me to 'Close LibreOffice 3.5 and 3.5
Quickstarter' and they are not on my computer, so how can I get past this?

I think there must be an error in the installation system. How can I get
through to the people who put the installer together?

Thanks for trying!

Brian

#11

Hi :slight_smile:
Revo Uninstaller has a free trial period and they think that you will find it so invaluable that you will purchase it after 30days or whatever.  Personally i intend to try it once, completely declutter the Xp and then uninstall it.  I have ended up buying a few things that way.  Perfectdisk was a classic example.

Have you been able to check the 3.5.x's md5sum or Sha-whatever to check that you have a proper error-free download?|Did you download from the official TDF page or some other website?  (many other sites also offer the official download  but it's not always so easy to check the 3rd party has got it right on their site)
http://www.libreoffice.org/download/

If you try to re-run the 3.5.x installer it 'should' offer a choice of 3 options which includes "Repair" as the top option.  I found that useful for adding in components that i hadn't thought i would need.

I must admit that i tend to use Gnu&Linux myself and only use Windows very occasionally now and mostly that is just to fix whatever problem one of my colleagues has run into. 
Regards from
Tom :slight_smile:

#12

Hi :slight_smile:
Dohhh, sorry.  My turn for missing an earlier post!  I hadn't realised you had already tried re-downloading.  Sorry chap!

It is probably best for you to avoid the 3.6.0 at this point.  Beta-testing pre-release versions is better after you have some idea of how to get back to safety.  The 3.5.4 is probably the best version to install right now although a lot of us are sticking with the 3.4.6 on machines we can't fuss about with all the time.  The 3rd point is roughly equivalent to a service pack so 3.4.6 is roughly like 3.4 Sp6.  However the .4 is usually where a branch suddenly becomes very much more stable so i am moving towards getting that on all machines except the one i can really play around with where i will hopefully get time to test-drive the 3.6.0 before it gets released properly.  It's always good to try the latest beta somewhere where you don't need to rely on it always working in order to get real work done.

We don't normally have all this trouble trying to install LibreOffice on Win7 which is why we are a bit stuck.  Usually it just goes through really smoothly.  On Xp i would usually approach pretty much any problem by defragging, disk-cleanup, running MS updates and rebooting but none of that should be causing problems for LibreOffice.

I think just pick a version of LO, it doesn't really mater which one.  Then uninstall all other versions and try installing just the 1 again.

By the way do you have OpenOffice, NeoOffice, Lotus Symphony or any othe Office Suite installed on the machine?  LO installs easily alongside MS Office but sometimes does have troubles alongside one of the OOo forks. 
Regards from
Tom :slight_smile:

#13

The message refers to the Quickstarter, which means there is actually a *running* *process*, so it has nothing to do with straggling leftover files on the filesystem...

Brian - have you checked your running processes? Are you doing this from an Admin account?

CTRL-SHIFT-ESC (brings up the task manager on all versions of windows)

Be sure you are on the 'Processes' tab - look for *any* soffice.exe or soffice.bin processes... if you don't see any, be sure the 'Show processes from all users' is checked (bottom left of task manager window)

If you see any, kill them, then run the installer again and it will work. If you *don't*, then I imagine something is hosed, or you are not doing this from an Admin account.

#14

Hello,

Thanks to all who tried to help, my problem has finally been solved!

I also had OpenOffice installed (because I am collaborating with someone
who uses it) and the OO quickstarter was obviously interfering, so thanks,
Tom, for the tip.

Brian

#15

Hi :slight_smile:
WoooHooo!! :))  Congrats on fixing it.  Hopefully you can continue collaborating because LO and AOO (or the older OOo) are kinda just different versions of the same program.  LO has a lot more features and is a lot more streamlined and advanced but still fairly similar.

You can have both AOO and LO if you kinda subvert this guide a little
http://wiki.documentfoundation.org/Installing_in_parallel
Congrats and regards from
Tom :slight_smile: