Libreoffice 5.1.1.3 on Windows 7

users
#1

I seem to have a corrupted installation of Libreoffice 5.1.1.3 on Windows 7
Home Premium 64 bit (some files will not open but throw an SEH exception)
most documents work fine but a few have SEH issues. All the files work well
on another machine. I am wondering how to completely remove LO from my
machine (other than a basic uninstall) so I could try a fresh install or
might be anything else that may cause this difficulty that I could try to
fix.

Any suggestions? (Do I need to provide more details?)

Henry

#2

All the files work well on another machine with the same version of LibreOffice? If that is the case then is there a problem with the PC?

#3

Both machines run the same LO version. Any ideas what the machine's
problem might be?

Henry

#4

Henry Sikkema schreef op 05-04-16 om 15:04:

Both machines run the same LO version. Any ideas what the machine's
problem might be?

Henry

   All the files work wellon another machine.

All the files work well on another machine with the same version of

LibreOffice? If that is the case then is there a problem with the PC?

There might be a problem with the configuration file on one machine. If so, just delete it and LO will make a standard new one and open your document.

I don not know where this file is to be found; somewhere in "Appdata" or some such directory, I guess. I( am a happy Linux user and have forgotten where to find these configuration files in Windows.

Greetings and good luck.

Erik

#5

Henry Sikkema schreef op 05-04-16 om 15:04:

Both machines run the same LO version. Any ideas what the machine's
problem might be?

Henry

   All the files work wellon another machine.

All the files work well on another machine with the same version of

LibreOffice? If that is the case then is there a problem with the PC?

There might be a problem with the configuration file on one machine. If so, just delete it and LO will make a standard new one and open your document.

I don not know where this file is to be found; somewhere in "Appdata" or some such directory, I guess. I( am a happy Linux user and have forgotten where to find these configuration files in Windows.

Greetings and good luck.

Erik

#6

Would an uninstall remove this configuration file? ... if so, I have
uninstalled twice and reinstalled and the problem persists.

*Henry*

#7

No.

#8

I tried a complete re-uninstall and deleted the profile folder and
reinstalled and a new profile folder was created when I started LO Calc
again. The file still crashes LO Calc on my machine but not on the other
machine.

Aside from a complete re-install of Windows 7, I do not know what else to
attempt.

*Henry*

#9

Start Windows in protected mode, start LibreOffice and see if protected
mode makes any difference.

#10

Thank you Andreas, for the suggestion. Running Windows 7 in SafeMode
allows the file to load! So how do I find the offending files or
configuration?

Henry

#11

I don't know. My knowledge about Windows is very limited.

#12

Hi Henry,

have the failing files something in common? For example a special kind of chart?

My candidates for failure are OpenGL (e.g. 3D rendering) and OpenCL (something for calculating, I don't know details). But for testing you should disable that.

Make sure your LO is running well with someother file. In Tools > Options > Load/Save you will find the item "Load user-specific settings with the document". Disable it.

In Tools > Options > LibreOffice > View you can disable OpenGL.

In Tools > Options > OpenCL you can disable OpenCL.

Restart LO to activate the changes.

Now try again to load a problematic file.

Kind regards
Regina

Henry Sikkema schrieb:

#13

Have we established this is a problem specific to LO? Are there any other problems on the PC?

Apologies if this has been touched on before but I am wondering whether is disk is faulty.

Cheers

#14

Thank you Tim! You were correct that it is the OpenCL that made the
document fail.

So the next questions is... What does Open CL do that is causing the
document to fail?

But my document works now, so THANK YOU!

Henry

#15

Open Computing Language (OpenCL) is a framework for writing programs that execute across heterogeneous platforms consisting of central processing units (CPUs), graphics processing units (GPUs), digital signal processors (DSPs), field-programmable gate arrays (FPGAs) and other processors or hardware accelerators.

If OpenCL is active on both, suggest that you are using two differing GPU and/or CPU drivers. One working correctly and the other not.

#16

Thank you, Regina, for your solution of changing the OpenCl/OpenGL settings
to make my file function correctly.

Sorry for not giving credit where it was due.

*Henry*

#17

Hi :slight_smile:
Nicely done! :)))

It's always good to hear someone has fixed their problem and it's great
when the right person gets credit.
Congrats, thanks and regards from
Tom :slight_smile: