![[TEST] Document Foundation Community](https://communitytest.documentfoundation.org/images/discourse-logo-sketch.png){kind=logo}
I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
not be used. I got a message:
Did you pay to have it repaired? If so, maybe take it back to that place
and say they corrupted your software and you need it fixed.
BTW - I'm not sure if I'm speaking out of line but it's generally a no-no
to cc individuals on list emails 
Just because they've helped you before
does not imply that they want to be cc'ed every time you need help as then
it's almost as if they are your not-paid personal support system 
Just for future reference - again, maybe they don't mind at all, but
generally on mailing lists it's frowned upon to cc people unless they've
explicitly told you that it's okay.
Best,
Joel
You mentioned 4 LO versions. From what I know on Windows it's not possible
to install more than one unless you use a specific software which name i
can't recall at the moment.
So the question is: why do you have so many version installed? And how did
you install them?
I did not mamage to install all those versions. I downdoaded all those
versions, and when I was unable to install a version , I attempted to
install the next one. But as I said, I was not successful in installing any
one of them. I got that message.
"LibreOffice, users" <users@global.libreoffice.org>, Thudik Zomi <
ThudikZomi@gmail.com>
You mentioned 4 LO versions. From what I know on Windows it's not possible
to install more than one unless you use a specific software which name i
can't recall at the moment.
So the question is: why do you have so many version installed? And how did
you install them?
Thank you for telling me that it s inappropriate for me to cc individuals
in a list email. One of the email addresses is mine, and the two other
email addresses belong to two people who helped me in the past.
Yes, I paid t have it repaired. And yes, I would go back to them.
You should proably 'Reset the User-Profile'.
How to do that is described here:
https://wiki.documentfoundation.org/Documentation/UserProfile#Resetting_the_User-Profile
Hi 
Renaming/resetting the User Profile seems to 'magically' fix a vast range
of problems that 'shouldn't' happen = so it's often a good thing to try
early on, especially since it's fairly easy to rename back to recover all
the settings, configs, galleries, Extensions/Add-ons and whatnot.
I'm not sure it would help in this case but this definitely qualifies as
something weird that shouldn't be happening so it's definitely worth a go!
Have you also tried uninstalling LibreOffice and then shutdown the machine
and switch on again before reinstalling? It is an old trick that used to
solve such problems, especially in Windows. These days it's not quite so
effective because for many programs User Profiles are left untouched in the
uninstall but the act of uninstalling still does some other things that
might be useful.
My next step if those 2 things didn't seem to work would be to try "Revo
Uninstaller" to ensure that the registry and all other parts of the install
did get completely wiped out but these days the Windows Registry is
supposedly MUCH less flaky, in that way, than it used to be but still prone
to problems from "registry fix-it tools".
Another issue might be the hard-drive itself. Under Linux i'd run a full
off-line "check disk/partition" and use maintenance tools to check the
drives "smart disk" status but i am not sure how to do any of that to any
of the current (post Win7) versions of Windows.
Also as i was one of the people Cc'd into the original message i was quite
happy to be Cc'd in. There are various potential problems, as Joel hinted,
but for me the main problems were mitigated against by having the main User
Support Mailing List as the primary "To". This meant that others were able
to respond and meant that i wasn't alone in being responsible for
answering. I always prefer to answer on-list so that anyone can (and often
will) disagree and explain why - this means there is some level of "quality
control".
My answers tend to be very generic whereas many people on this list have
highly specific expertise so it's often the case that someone else can give
a better answer, or that my suggestion might "draw out" further responses
to pin-point/trouble-shoot a particular problem.
The team-work / competition of the mailing list often results in a better
level of answers suitable to a wide range of knowledge and experience on
the part of the user asking the questions.
Regards from
Tom
This is slightly off the topic . . . .
Is there any reason[s] why you have not upgraded to the free version of Win10 [Home or Pro]?
Or, are you satisfied with the tiled desktop in Win8.1?
Although Win10 does have its issues, same with Win8.x, it does have the tiles in the new version of its "Start Menu".
This sounds like data on your hard disk got corrupted. You can try and remove the folder
C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache
with all its content, and it should get resurrected on the next start of LibreOffice. If you are lucky, it was just this one file that got corrupted (for whatever reason).
(To be more precise, removing that folder loses all the extensions that are "Installed for current user" and requires you to re-install them. Another option should be to only remove the sub-folder
C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache\registry
and then manually in "Tools - Extension Manager..." re-enable all the extensions that are "Installed for current user" and which will have become disabled due to removing that sub-folder.)
Hi
Stephan Bergman's answer is a more precise and elegant version of the
re-name/reset the entire User Profile answers. The Uno Cache is a
sub-sub-folder within the User Profile.
So, if you have already tried renaming/resetting the User Profile then you
have already done this. If you haven't already tried renaming the entire
User Profile then Stephan's answer is a far more elegant answer and
therefore worth trying first.
Regards from
Tom
My opinion is that renaming a folder (directory) is much safer than removing (deleting) it until a problem is fully resolved. That way you have the option to recover personal data (options, plugins, etc.) from the uncorrupted portion of the old before it's gone or to perform a post mortem analysis of the problem after you recover from it by comparing the old folder and the new to see what was corrupted.
I'm a Linux geek and a former mainframe systems programmer which might influence my opinion so YMMV. Don't let this paragraph derail the discussion of the problem.