LO Writer insists on printing landscape.

users
#1

I typed up a letter. LO printed it landscape. I checked Format-Page and it’s definitely set to print portrait.

I restarted LO. Didn’t help.

I copied the text to Text Wrangler. Printed fine from there. Copied it from TW back to LO. Still printed landscape.

Copied it to M$ Word. Printed fine from there.

Any idea what’s happening?

Eric Beversluis
Short fiction at www.ericbeversluis.com

#2

It's a known bug - you can look it up.
The hack of setting the page width to 8.49 or to 8.51 seems to work fine
until the bug is permanently resolved.

#3

Is this bug related to the choice of paper size? I use A4 paper and
have never had this problem.

Gordon.

#4

I use Letter size, but when I use to get that error, I renamed the config folder and then restarted LO.

Most times that fixes the problems.

But I get it more often with Ubuntu and the Canon TS-9020 printer, instead of my other Canon printer.  That printer "decides" how to print, and what tray, from the properties of the document file.

#5

Re problem being caused by update: Last date modified showing for LibreOffice.app is August 23, but the .dmg looks like it was downloaded Sept 17, so I’m assuming it was installed—a new install, I think—around that date. The problm just arose today, tho it’s possible I haven’t printed anything from LO sine Sept 17.

Re renaming config folder: anyone know where that would be on Mac Sierra? ls -al |grep Libre in the Applications directory only brings up LibreOffice.app.

I use Letter size, but when I use to get that error, I renamed the
config folder and then restarted LO.

Most times that fixes the problems.

But I get it more often with Ubuntu and the Canon TS-9020 printer,
instead of my other Canon printer. That printer "decides" how to print,
and what tray, from the properties of the document file.

> Is this bug related to the choice of paper size? I use A4 paper and
> have never had this problem.
>
> Gordon.
>
>
>> It's a known bug - you can look it up.
>> The hack of setting the page width to 8.49 or to 8.51 seems to work fine
>> until the bug is permanently resolved.
>>
>>> I typed up a letter. LO printed it landscape. I checked Format-Page
>>> and it’s definitely set to print portrait.
>>>
>>> I restarted LO. Didn’t help.
>>>
>>> I copied the text to Text Wrangler. Printed fine from there. Copied
>>> it from TW back to LO. Still printed landscape.
>>>
>>> Copied it to M$ Word. Printed fine from there.
>>>
>>> Any idea what’s happening?
>>>
>>> Eric Beversluis
>>> Short fiction at www.ericbeversluis.com
>>>
>>>
>>
>
>

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Eric Beversluis
Short fiction at www.ericbeversluis.com

#6

Hi Eric,

It is a known bug when the default page size is Letter, and with at
least some printers. As we don't have a list of all of the printers
where the problem is shown to exist, I can't say "all" printers.

Removing your LO profile on OSX will probably not solve it. For the
record, it can be found in your user account "Application Support"
folder, which is hidden by default (because Apple doesn't want you
messing around in there and has decided that it is for your own good).

The only known workarounds are :

- slightly adjusting the page size in the LibreOffice page properties
before you print, say by 2 tenths of an inch ;

OR

- in the OSX Print Dialog, entering one of the non-LibreOffice print
properties (i.e. colour management, or psnup (n° of pages to print per
page of paper), or brochure management) and then coming back to the
default LibreOffice print properties;

The reason that this bug hasn't yet been fixed is that the majority of
developers working on LO either voluntarily or as employees of a
development/support company do so (1) on Linux, and (2) do not work in
North America, so their default page size is A4 rather than Letter.

The worst of it is that this is a bug that keeps coming back repeatedly
over several release versions and no-one seems to be able to nail it
down properly and kill it once and for all. One would have thought that
getting printing right, or at least getting it to print to the required
page size would be easy - not so, it seems.

Bugs known and referenced in the LibreOffice bug tracker:

https://bugs.documentfoundation.org/show_bug.cgi?id=92190
https://bugs.documentfoundation.org/show_bug.cgi?id=110461

Good luck !

Alex

#7

I've nevet had this problem eithet. I'm using letter sized paper with LO 5.1.6 and Linux Mint 18 and HP 3510 Deskjet 3510 printer.

I wonder if this is printer specific.

Virgil

#8

So it’s a Mac-specific bug? That would fit with my never experiencing it in 12+ years of OpenOffice/LibreOffice. (I recently “inherited” the Macbook Pro I’m now using.) The problem occurs both with my Brother HL-1440 running through a print server that shows up as PS-742289-U1 and with my Brother MFC-6890CDW connected by Ethernet to my router.

I updated my default template with the 8.51 page size. This works with new documents. But I’m not getting the “template has been modified” dialog when I open an old document. Is that absent in Mac LO?

Eric Beversluis
Short fiction at www.ericbeversluis.com

#9

Are we making a list of OS and printers for the "bug"?

I use Ubuntu [64-bit] 14.04 and 16.04.
Rarely use Windows 10, though.

Have had printing issues since 5.1.3 through 5.3.6 [currently in use]

The printers I have had printing issues with, over the years, are;

HP Laserjet 2300dn
Canon Pixma MG6220
Canon Pixma MG5420
Canon Pixma TS9020

i.e. all my printers I currently have except one - the HP Officejet 7000 wide format printer.

#10

Hi Eric,

It is a known bug when the default page size is Letter, and with at
least some printers. As we don't have a list of all of the printers
where the problem is shown to exist, I can't say "all" printers.

Alexander,

You can add the Samsung CLP 315 color laser printer to your list.

I also have LO on a couple Windows computers, but this printer is a USB connection to my Mac, so I export the files created on Windows to PDF, where things are fine.

Removing your LO profile on OSX will probably not solve it. For the
record, it can be found in your user account "Application Support"
folder, which is hidden by default (because Apple doesn't want you
messing around in there and has decided that it is for your own good).

The only known workarounds are :

- slightly adjusting the page size in the LibreOffice page properties
before you print, say by 2 tenths of an inch ;

OR

- in the OSX Print Dialog, entering one of the non-LibreOffice print
properties (i.e. colour management, or psnup (n° of pages to print per
page of paper), or brochure management) and then coming back to the
default LibreOffice print properties;

The reason that this bug hasn't yet been fixed is that the majority of
developers working on LO either voluntarily or as employees of a
development/support company do so (1) on Linux, and (2) do not work in
North America, so their default page size is A4 rather than Letter.

The worst of it is that this is a bug that keeps coming back repeatedly
over several release versions and no-one seems to be able to nail it
down properly and kill it once and for all. One would have thought that
getting printing right, or at least getting it to print to the required
page size would be easy - not so, it seems.

Sure does make it hard for me to conscientiously recommend LO to others. :frowning: