Mail Merge Crashes

users
#1

Hi,

I'm running LibreOffice 3.4.4 on openSuse 11.3 (x86_64).

I've created a docmument that I want to use for Mail Merging & have a connected to the database. If I use the Mail Merge tool, in preview I can see all the correct entries.

However when I try to save or print the document, LibreOffice crashes and there is no error message displayed. On restarting, the document is intact, so I've not lost anything.

Does anyone have any ideas as to what might be wrong/how I can fix this ?

Thanks

Paul

#2

Hi :slight_smile:

Could this be a java issue? Which version of java are you using?

Tools - Options - Java

It is possible to have more than 1 version of java installed alongside each
other. Version 6u21 seems to be the best one for LibreOffice but
web-browsers and things need the most recent version you can reasonably get.
So, having 2 versions makes sense. It might well be soem other problem with
mail-merge tho.
Regards from
Tom :slight_smile:

#3

Hi,

LibreOffice reports one version of Java: 1.6.0_22 - the openjdk version (whatever that means)

I've tried 1.6.0_21 from sun & that does not help - same error. I also tried 1.6.0_29 (the latest version I could find) - again same error.

I have managed to find an error dump (see the attached files) - they do appear to indicate some problem with the Java runtime environment. But that's as much as I can glean from the dump.

Thanks

Paul

#4

Hi :slight_smile:
Ouch! I was hoping that just switching to the 21 (or _22) version would
magically fix it.

The mailing list doesn't allow attachments but it is possible to upload
things to the Nabble interface. So, i uploaded the one for java version _22
http://nabble.documentfoundation.org/file/n3581207/hs_err_pid11949.log
hs_err_pid11949.log
and also the one for java _29
http://nabble.documentfoundation.org/file/n3581207/hs_err_pid12628.log
hs_err_pid12628.log
Both seem to have the same problem
"
# Problematic frame:
# C [libsfxlx.so+0x2bb95b] SfxObjectShell::GetEmbeddedObjectContainer()
const+0x1b
"
although i have no idea what to look for or how to solve problems with java.

There is probably already a bug-report about this issue
http://wiki.documentfoundation.org/BugReport
or post a new one. The log-file suggested posting a report against the java
project but then gave inconsistent addresses. It's difficult to guess which
is the best one. I would have gone for the most recent but that one has
"sun" in the title and Oracle bought out Sun a couple of years ago.
For the _22
http://icedtea.classpath.org/bugzilla
For the _29
http://java.sun.com/webapps/bugreport/crash.jsp

Someone else on this list might have a clever way of solving the problem.
Regards from
Tom :slight_smile:

#5

Hi Paul,

paul wrote (11-12-11 15:36)

I'm running LibreOffice 3.4.4 on openSuse 11.3 (x86_64).

I've created a docmument that I want to use for Mail Merging & have a
connected to the database. If I use the Mail Merge tool, in preview I
can see all the correct entries.

However when I try to save or print the document, LibreOffice crashes
and there is no error message displayed. On restarting, the document is
intact, so I've not lost anything.

Does anyone have any ideas as to what might be wrong/how I can fix this ?

Running LibreOffice various versions on Ubuntu, I did not see crashes (anyway not regular) with mail merge.
I have seen an issue in the past where a special document caused problems.
Can you reproduce the issue with another document too? And also with another type of database?

Cheers,

#6

Hi Cor,

I should have thought of that !

I created a new document and the Mail Merge worked using the existing database, so I gradually copied over the old document contents to the new document to see what happened.

The crash happened when I added a header, and added an image into the header (a blank header worked fine).

I'll post a bug report, as I've narrowed it down.

Thanks for the tip :slight_smile:

Regards

Paul

#7

Hi Paul,

Paul Rolfe wrote (15-12-11 21:29)

The crash happened when I added a header, and added an image into the
header (a blank header worked fine).

Thanks for finding this out!

I'll post a bug report, as I've narrowed it down.

Yes please do. I just checked BugZilla for such a bug and could not find it. So a new one is great. Can you post the number?
Then I can download your document and do some local test you know :wink:

Thanks for the tip :slight_smile:

You're welcome .. & thanks you for helping :slight_smile:

#8

Hi Cor,

It's Bug 43876,

Regards

Paul

#9

Paul Rolfe wrote (15-12-11 22:21)

It's Bug 43876,

    43867 :wink:
Thanks, clear report and confirmed.

#10

No Problem - glad you could reproduce it :slight_smile: