Mendeley desktop plugin causing extended time lags in LibO

users
#1

Hi list

This follows up on an email written earlier this year regarding a time-lag in LibO when using Mendeley Desktop plugin [ http://listarchives.libreoffice.org/global/users/msg42838.html ]. At the time of writing, I thought this was a LibO issue, but it seems more like a Mendeley Desktop (MD) issue:

I wrote to MD support to ask about progress made in response to a cohort of other LibO users who have posted to the MD website reporting similar time lags in using the MD insert citations plugin. Josh, a support person at MD, responded that no work had been undertaken on this because it was "deemed to be a LO problem in how they process fieldcodes".

I responded that since LibO is open source and that Mendeley developed the plugin for LibO this is a Mendeley issue ... but this has resulted in a deafening silence from MD!

What field codes is Josh referring to and is there anything I as a lowly end-user can do to fix this, at least locally? Is this something that LibO developers are able to address with MD to facilitate uptake among universities of LibO, many of which would also use Mendeley?

For specs, I'm running LibO 4.3.5.2 on Mint 17, using the latest Mendeley Desktop and plugin versions.

Thanks for any suggestions

Sun

#2

Hi :slight_smile:
Maybe post a bug-report about it and maybe copy&paste what you just wrote
in that email into there?

Maybe say that you suspect that our Devs might be better at communicating
with their devs to get the issue resolved?
Regards from
Tom :slight_smile:

#3

Hello Tom

Nice to hear from you, and thanks for the suggestion.

Can you clarify: did you mean post a bug report to the LibO developers or to the Mendeley people (who seem to want to pass the buck onto LibO)?

For the LibO folk, is there a protocol one follows - e.g. is it via an email list or a website or ... ?

Thanks again.

#4

Hi :slight_smile:
I meant to the LibreOffice bug-reporting system;
http://www.libreoffice.org/get-help/feedback/
I'm not sure whether it'd be better to mark as a "feature request" or keep
as a standard bug-report so just do the default for now.

If you have already filed a bug-report with Mendeley then it'd be great to
include a clickable link to that in your report to the LibreOffice people.
If the Mendeley people are being nice then it'd be nice to copy the new
link from your bug-report here to them but they sound a bit unfriendly so i
would leave that for a couple of days - that gives the LibreOffice people
have more of a chance of "getting up to speed".
Regards from
Tom :slight_smile:

#5

Thanks all. Bug filed: https://bugs.documentfoundation.org/show_bug.cgi?id=90399

Cheers