Message as sent yesterday

users
#1

On the assumption you are really attempting to seek help,
           I shall respond in the hope that you will (1) start to enjoy
using LO
                         as well as (2) begin to realize this is a group of
users who voluntarily help others to the best of our ability to so do.

       (1) - to whom are you writing when addressing 'owner'?
       (2) - to which address did you send the initial request for help?;
it seems to have failed to reach this list before now.
       (3) - when one downloads LO, all one need do is to open the program
...
                   browse through the various menu items at the top ...
                       set the various properties, et.al. as desired ...
                   then begin using the program(s).

       (4) - Since this is LibreOffice, could you possibly have downloaded
from some fake site -
                  just what is OfficeLibre and from where did you acquire
this :wink:

       (5) - Computeractive is what?

       (6) - Since installing is merely downloading this program, I'm not
sure to what 'installation wizard' your seeking.

       (7) - what kind of 'suitable app' are you seeking?

       (8) - what did you buy?; "bought an icon, as confirmed by Microsoft"
???
                 LO is a free to use program.

       Since your signature includes your location as being in the United
Kingdom, I assume you know the English language therefore ...
           well, good grammar leads to good communication :wink:

#2

Thanks all for help so far & PLEASE SEE REPLIES BELOW IN CAPS

On the assumption you are really attempting to seek help NOT SURE I
UNDERSTAND?

I shall respond in the hope that you will THANKS!

(1) start to enjoy using LO WOULD THAT I COULD USE IT!

as well as

(2) begin to realize this is a group of users who voluntarily help others
to the best of our ability to so do. YES I HAVE BEGUN TO DO THIS!

       (1) - to whom are you writing when addressing 'owner'?

THE OWNER I ADDRESS IS WHOEVER THIS APPLIES TO IN THE EMAIL
ADDRESS THAT I WROTE THE EMAIL TO

       (2) - to which address did you send the initial request for help?;
it seems to have failed to reach this list before now.

THE INITIAL REQUEST FOR HELP WAS TO COMPUTER ACTIVE AS THEY WERE WHERE I
SAW THE RECOMMENDATION FOR LO

       (3) - when one downloads LO, all one need do is to open the program
...
                   browse through the various menu items at the top ...
                       set the various properties, et.al. as desired ...
                   then begin using the program(s).

REALLY? WELL THAT'S NOT WHATB I'VE FOUND - HENCE THE EMAIL!

       (4) - Since this is LibreOffice, could you possibly have downloaded
from some fake site - just what is OfficeLibre and from where did you
acquire this :wink:

       (5) - Computeractive is what? A WELL KNOWN & HIGHLY THOUGHT OF UK
IT MAGAZINE THAT I'VE READ SINCE THE 1990s

       (6) - Since installing is merely downloading this program
(SPELLING?)

NO DOWNLOADING IS JUST THAT I.E. INSTALLATION COMES NEXT

, I'm not sure to what 'installation wizard' your seeking. ONE THAT WORKS
AS PER THE INSTALLATION ILLUSTRATIONS ON LO'S WEBSITE

       (7) - what kind of 'suitable app' are you seeking? ONE THAT WORKS
ETC

       (8) - what did you buy? PLEASE REFER TO MY EMAIL E.G "bought an
icon, as confirmed by Microsoft" ??? WHY THE ??? ?
                 LO is a free to use program. YES THATS WHAT I WAS TOLD

Since your signature includes your location as being in the United
Kingdom, I assume you know the English language therefore ... CHEEKY

well, good grammar leads to good communication SORRY I DON'T UNDERSTAND
EITHER YOU OR LO :wink:

MEANWHILE, SIMILARLY, IF LO'S COMMUNICATION WAS CLEAR

    WE'D ALL AVOID NEED FOR SUCH EMAIL & I COULD USE LO!

#3

Hi :slight_smile:
Ahah. I think we are stumbling into finding out what is going wrong at last! :slight_smile:

Many people have more than 1 web-browser and i think that is really
the best way forwards. There are arguments about which is the best so
having more than one means you get the best of at least 2 worlds. I
tend to prefer Firefox;
https://www.mozilla.org/en-GB/firefox/new/
but many have moved to Google Chrome;
http://www.google.com/chrome/

There are many others and all are better at downloading than Internet
Explorer, especially over a wii-fi or wireless connection.

There is also torrenting but if you haven't done it before it can be
quite tricky to explain. Also there is a lot of FUD about it as it
wasn't developed by Microsoft and has been used for nefarious
activities because it's so good at downloading fairly large files
completely perfectly. So only download the LO torrent if you already
know how to use it (or have plenty of time to figure it all out).

Even in cases where Internet Explorer has managed to get a full
download it often changes the "file ending" making it difficult for
the download to operate properly. Windows tends to hide the
file-ending so it's difficult to fix the problem.

Regards from
Tom :slight_smile:

#4

Thanks, but I'm not sure that exactly solves my problem!

Nor for that matter does it exonerate LibreOffice

e.g.

why can't they save everyones time by saying at the outset that their
software only downloads via certain browsers

&/or

how come I never had such problems with any other downloads?!

#5

@Phillip,

We can try to make this easier for you since you seem to be having issues.
The LibreOffice project uses as system of download mirrors to deliver the
released official versions of the program. On Windows that will be as
Microsoft Installer package--.msi There is a way to directly access the
downloads thorough the Info tab link listed.

But, if you are directed to a Web site where you download something other
than an .msi file, e.g. an .html page, or some weird download manager as is
becoming too common--it may or maynot actually install LibreOffice. You did
not provide the link that you used--but I've no qualms in saying that you
got mis-routed to your download.

Instead, here is a direct link to the mirror list meta data for both
LibreOffce (4.3.5) , and the (optional) local install help program. If you
wait a few days, 4.3.6 will be posted, and not too much longer we'll have
the 4.4.0 release.

Anyhow, chose a mirror site from the list (it should offer sites close to
your location, but you can use any)... and then download using the "Save
link as" or "Save target as" mechanisim that your web browser provides.
Then it is best to check the HASH value of the installer package matches
what is listed in the meta data.

The 4.3.5 Fresh build
http://download.documentfoundation.org/libreoffice/stable/4.3.5/win/x86/LibreOffice_4.3.5_Win_x86.msi.mirrorlist

Local (off-line) help
http://download.documentfoundation.org/libreoffice/stable/4.3.5/win/x86/LibreOffice_4.3.5_Win_x86_helppack_en-GB.msi.mirrorlist

Good luck, and post back if you are really still stuck.

Stuart

#6

Dear Philip,

For some reason this thread of discussion does not seem to help and I must confess that it is not clear to me what problem you're doing through aside that you're struggling at the download/installation phase. Would you mind following the steps below and tell us the outcome? As a precaution, delete whatever you have previously downloaded called LibreOffice or OfficeLibre.

1) point your browser (ANY BROWSER) to http://www.libreoffice.org
2) look up at the menu click on the Download section in the green menu bar (close to the title), select LibreOffice Fresh and click.
3) you're now on the download page. Click on the main installer green button.
4) you are being taken to a new page, one that asks for your donation. We rely on donations as we are a FOSS project and a non for profit organization, called The Document Foundation (http://www.documentfoundation.org ). You don't have to click on anything, you may donate later and only if you wish to. Let's keep things simple. Meanwhile, LibreOffice is downloading.
5) depending on the folder where your files are usually downloaded, LibreOffice will be there. But of course, you first need to install it.
6) double click on the LibreOffice executable program that you just downloaded and follow the instructions on screen.

LibreOffice is a full-fledged office suite, meaning, it ships with several applications such as a word processor, a spreadsheet, etc. You may learn more about LibreOffice here: https://www.libreoffice.org/discover/libreoffice/

After the installation LibreOffice components (LibreOffice Writer, Calc, Impress, etc.) should show up in your programs list in the Start menu of Windows.

IN NO CASE SHOULD YOU ATTEMPT TO DOWNLOAD LIBREOFFICE FROM ANYWHERE ELSE THAN OUR WEBSITE. YOU DO NOT NEED TO PURCHASE ANYTHING, NEITHER CONTACT MICROSOFT NOR YOUR SERVICE PROVIDER.
We do offer templates, extensions, embedded help under the same conditions (no need to purchase anything again) but that is far from being required.

Please note that LibreOffice is Free Software; it does not mean free as in beer, but rather free as in speech. We are a volunteer based organization. You can learn more about Free Software here: https://en.wikipedia.org/wiki/Free_software and here http://www.fsf.org

I hope this is helpful,

Charles.

#7

Thanks V Stuart

I've followed your instruction & to be very specific it meant I downloaded
from this link

http://mirror.catn.com/pub/tdf/libreoffice/stable/4.3.5/win/x86/LibreOffice_4.3.5_Win_x86.msi
(gb, prio 100)

So far so good - & incidentally an exact replica of file resulted/replacing
like with like
(albeit that on both occasions what actually got saved on the laptop had
the 3 letter
ending of man i.e.not msi - even though I specifically clicked to say
replace!

But or anyway on clicking the file when in situ on my laptop

I received the same App instruction Box i.e.

*How do you want to open this type of file (.man)?*

*Look for an app in the Store* - which does not work!

*More options* - which leads me to what I got from Microsoft with the
legend
                     matching the file title!

                     Except it doesn't work & instead I get this message
i.e.

*This app can't run on your PC*

*To find a version for your PC check with the software provider*

So I have & here we are except that - even though I've now installed the
Help file that you example - I still can't get LO installed

etc etc

#8

Dear Philip,

Forgive me to answer before Stuart but do you mean to say that you followed the link and ended up with downloading a file with a .man extension at its end?
I have just tried your link and got a file with a .msi ,which is a very common form of Windows Installer.

By the way, what version of Windows do you use? Windows 8? 7? Vista? XP?

Thanks,

Charles.

#9

Thanks

& though I'll do what you say, it must be emphasized that as far as I can
tell

more than once, I downloaded from the site you show on Sunday
& I did this as the link from Computer active didn't work
& too, I only went to Microsoft for an Icon as my laptop
refused to install the software by which I mean let me use it
& your website wasn't very clear on what to do in that regard

Anyway I now see you've sent another email,
so I won't re-download till I've read that

ATB

Philip Jordan

#10

Dear Charles

I'm sure I've covered this before, but:

I'm using an almost new Toshiba Laptop with Windows 8.1

& though I followed Stuarts instruction/link in downloading the file with
the msi end
it said man on the Laptop after this was done

- or does that mean I failed to replace the existing man one
  even though I entered the instruction to do that!?

etc

#11

Thanks Charles

FWIW it's at least good to know it's not just me

& too, I'd like to tell ComputerActive about this
as not only did their current edition feature a
good i.e. favourable LO review BUT TOO
they're currently running stuff on how to use
Windows 8.1 - given all the trouble

But too, though I've a PC with Windows 7
& remember XP with fondness, somehow
I can't understand why you're telling me
all this when I've needing to use new Laptop
equipped with Windows 8.1 on which I need
the WP etc that LO will give me

& I shrink from the time black hole of trying
to find compatibility etc & properties on this
Laptop, which with 8.1 seems built & fixed
to fail or at best frustrate!

Moreover e.g.

when you say

"click the installation files icon"

which one where do you refer to!?

etc

#12

The installation file would be the file you downloaded, the one that changed from .msi to .man.

True enough I should not need to tell you all these details about compatibility and so on and so forth, but it seems that either Windows 8.1 or some setting peculiar to some systems create a very bad experience when installing software that are not readily available on the Microsoft online store.

Best,

Charles.

#13

When I tried that, the IE downloader on Windows 8.1 changed the file extension to .man - which of course won't run.
You need to change the file extension back to .msi, and to do THAT, you need to go into File explorer and turn ON the "show file extensions" option, because for some reason that I cannot fathom, Windows has that option turned OF by default.

Good luck!

#14

For what it is worse I have an ASUS desktop with Windows 8.1 and don't have any problems downloading the .msi from the following link using Internet Explorer or Firefox or Opera.

http://download.documentfoundation.org/libreoffice/stable/4.3.5/win/x86/LibreOffice_4.3.5_Win_x86.msi.mirrorlist

So it looks like there is some special setting on his laptop causing.

Werner

#15

Brilliant - well your reply is Gordon
- but as to W 8.1:
  I'm bereft of suitable words!

#16

then do what I did - dual-boot Ubuntu.... :slight_smile:

#17

& how long to do what where when etc please ref Ubuntu.....?

I mean I know I'm retired but my use for IT is as support ref life i.e.
not taking over what remains of my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

All the best & thanks

#18

here's the definitive guide:
http://ubuntuguide.org/wiki/Ubuntu:All#Dual-Booting_Windows_and_Ubuntu
There's a lot of information on that page.
In Brief:

1. Ensure you have a Windows Recovery media and have backed up all
    data. (Not that I've ever had anything go wrong, but you never know!(
2. Download the Ubuntu iso and create a bootable USB stick (or CD/DVD -
    the USB stick is more convenient and flexible IMHO).
3. Boot up from the USB stick and you can try Ubuntu without making any
    changes to your computer, to see if you like it!
4. If you do, create free disk space on your C drive using Windows Disk
    management.
5. The only slightly complicated thing to do is to create the
    partitions - do NOT let the Ubuntu installer do that automatically.

Hope that helps.
the total time to install (depending on your internet connection) should be <40 mins....including LibreOfice.

#19

So how soon will the Android version of LO be released? :wink:

#20

There is some major work going on on this. We have a viewer in beta version. But we aim this year to get an editor and viewer version released. Right now we need to develop and improve our base system first.

Best,

Charles.