My computer.

users
#1

Dear Sir or Madam,

I bought my computer at the local store here in Ladysmith, B.C. in Canada. The tech. support team with Shaw and my computer store have never heard of you.

I am an author and use your office to write my book. I’m not a computer user for more than e-mails and my book.
I saved by book in two places as I usually do but when I turned on the computer to start a new chapter, the letters are not only off center but are also almost 2 centimeters high. In my format I have calibri font 12.

I was advised to e-mail you as they don’t have a phone number for you. i didn’t use your “frequently asked questions” because it’s such a strange thing, I’m sure there won’t be a question about it.

The Shaw tech. support gave me this e-mail. It’s all they have of your office.

Please correct this for me. I have limited time. My phone number is 250-245-0451.

Yours truly,
Patricia Gruenwald

pgruen@shaw,ca

#2

Hi there Tricia, good to see you here.

The good fellows at Shaw|your computer store knew enough to load a substitute for MS Office that didn't cost you anything. They put you on the right road.
There isn't "a number to phone" and don't wait for a call because the price of LibreOffice - zero - doesn't pay for telephone lines.
You are working with a product created by people who work hard and smart and for free so that people like you and me can benefit.

Your email has arrived at an online community of fellow users, some of whom have lots of tech savvy, some also just use LibreOffice for email and writing books. No money changes hands. We have a few regulars who labor for love.
It's handy to consult FAQ's and previous discussions because a few have dealt with the special needs that authors have.

With regards to characters that are over large, is this confined to LibreOffice, or possibly a screen display setting? If LibreOffice, is everything over-large? Check the slide at the far bottom right of the status bar. If pulled to the right, that magnifies the screen. if just on the page, possibly text became headings, and you want to revert them to default or play around with styles. It's not always easy to describe (or answer) a problem when all you see are the symptoms, so taking a screenshot (Ctril - PrtSc) and saving it as a pic can show us what you are seeing.

It's not yet clear if you are dealing with a software bug or a user situation. Either way, you are welcome to ask more questions because we know that in time you will pay it forward.

regards
Errol

#3

Tricia, try "View"->"Zoom"->"100%"

#4

Hi Patricia,
Unfortunately, there are several items in both LO and Windows that could be
causing the problem.

A good practice when requesting help from a list such as this one is to provide
as much information as possible and let the viewers/responders sift through
it. This could include make/model of computer, type of display adapter (if
known), operating system and version, version of LO (or other app), what you
were doing at the time of an error/problem, and any other information that
seems pertinent. It is often to also include copies of pertinent log files for
review. Some of this is difficult for a non-technical person to determine but
provide what you are able and we will request more if needed (and tell you how
to get it). Another worthwhile item to provide are screen shots depicting the
problem.

If you would provide as much of the above information we will try to respond
with helpful suggestions. Actually, with the number of authors who use LO, you
might well find further information in the FAQs.

Tom

#5

Patricia

I assume that you have a Windows computer.

Which version of LibreOffice do you have installed on your computer?
3.6.7, 4.0.5, 4.1.1? or something else.

#6

I got the impression from Tricia's email that she was not aware that she was posting to a group so I doubt that she will see the replies. I'm happy to forward the replies and explain.

Charlie.