Password protected documents in 4.1 - error messages

users
#1

Hi list

I've recently installed 4.1 for a Deb system, and I am unable to open password protected writer documents written in earlier versions of LibO.

I've double-checked the password, even typed it in plain text and copied it over, and it still throws back an incorrect password message.

Has anyone else found this?

Has anyone figured a workaround?

Thanks

#2

Actually - this seems to be a larger issue, at least on my machine: I have attempted to create a document and then to save it with a password and it throws back this error message:

Error saving the document Untitled1:
General Error.
General input/output error.

I suspect therefore, that there is something wrong with the broader security related issues of passwords and 4.1

Can anyone else confirm this please?

Cheers

#3

Mine that is on 4.1.0.4 (Windows XP PRo 32bit) that has the problem with opening OpenXML documents opens my two password protected files fine...

#4

That is the exact error message I get when trying to open OpenXML documents (.docx, .xlsx or .pptx)...

Interesting 'coincidence' (I don't believe in coincidences)...

#5

Sorry to keep replying to my own email - I have just installed 4.0.4 and I cannot reproduce either of the errors - this is therefore a 4.1 specific bug. How would I report it?

#6

Hi :slight_smile:

This might help you post a bug-report
https://wiki.documentfoundation.org/BugReport

Just out of curiosity, did you get the "General input/output error" when dealing with files on the network shares or on your local machine?
Regards from

Tom :slight_smile:

#7

Hello Tom

Thanks for the link - when I have the time during the day I'll look into that.

These were files on my own drive - not networked - and files originally created with LibO.

Cheers

#8

Hi :slight_smile:
To "start the ball rolling" you could just post a quick bug-report without going through much of the guide there.  It's not much different from posting an email.

You need a sensible subject-line that gives a VERY brief idea of what the actual problem is.  The Users List can cope with appalling subject-lines such as "Problem with LibreOffice on my machine", which is long and fails to tell us anything at all.  However for a bug report you really need something better.  Perhaps "General input/output error with 4.1.0" or something.  Also keep the contents of the message as on-point as possible too.

Then later on you can return with extra "strace" reports or whatnot and add them to your report, again in much the same way as you can reply to your own messages in the threads in the emailing list.  It helps to do that quite quickly to try to make sure that any QA staff have as much info as you reasonably can to save them from having to add a new message saying "Needs more info".  If you really do needs help producing the t4echie info they want then they are probably really helpful with that but it's best to avoid taking up too much of their time, if possible.

Actually that does bring up the point about Marc's email earlier.  Many people here could easily help with QA because there are a lot of reportrs that need the same type of help as each other so you can copy&paste similar responses and gradually learn yor way in.  Also there are many tasks that really don't need any technical skill at all.  Any little bit that anyone can do, especially regularly, even if it's an hour/week or something, would be a huge help. 
Regards from
Tom :slight_smile:

________________________________
From: sun shine <phaedrusv@gmail.com>
To: "users@global.libreoffice.org" <Users@global.libreoffice.org>
Cc: Tom Davies <tomdavies04@yahoo.co.uk>
Sent: Tuesday, 30 July 2013, 7:45
Subject: Re: [libreoffice-users] Re: Password protected documents in 4.1 - error messages

Hello Tom

Thanks for the link - when I have the time during the day I'll

      look into that.

These were files on my own drive - not networked - and files

      originally created with LibO.

Cheers

Hi :slight_smile:

This might help you post a bug-report
https://wiki.documentfoundation.org/BugReport

Just out of curiosity, did you get the "General input/output error" when dealing with files on the network shares or on your local machine?
Regards from

Tom :slight_smile:

________________________________
From: sun shine <phaedrusv@gmail.com>
To: "users@global.libreoffice.org" <Users@global.libreoffice.org>
Sent: Monday, 29 July 2013, 21:07
Subject: [libreoffice-users] Re: Password protected documents in 4.1 - error messages

Hi list

I've recently installed 4.1 for a Deb system,

                  and I am unable to open password protected writer
                  documents written in earlier versions of LibO.

I've double-checked the password, even typed

                  it in plain text and copied it over, and it still
                  throws back an incorrect password message.

Has anyone else found this?

Has anyone figured a workaround?

Thanks

Actually - this seems to be a larger issue, at

                  least on my machine: I have attempted to create a
                  document and then to save it with a password and it
                  throws back this error message:

Error saving the document Untitled1:
General Error.
General input/output error.

I suspect therefore, that there is something

                  wrong with the broader security related issues of
                  passwords and 4.1

Can anyone else confirm this please?

Cheers

Sorry to keep replying to my own email - I have just

                  installed 4.0.4 and I cannot reproduce either of the
                  errors - this is therefore a 4.1 specific bug.  How
                  would I report it?

#9

Hi Tanstaafl :slight_smile:
Are you trying to open those documents in LibreOffice and getting those error messages or getting them in MSO?  Also are they local files or on a Cloud or networked machine?

Also is that using LO 4.1.0 (in which case you might be able to help sun-shine post a bug-report) or on a different version of LO? 
Regards from
Tom :slight_smile:

#10

If it's Linux - this is a known bug that has been documented in release notes: https://wiki.documentfoundation.org/ReleaseNotes/4.1#Most_Annoying_Bugs

Highly recommend everyone read release notes before upgrading or installing new releases as we always try to be transparent about problems.

Best,
Joel

#11

A symlink from /usr/lib/x86_64-linux-gnu/libsqlite3.so.0.8.6 to
/usr/lib/x86_64-linux-gnu/libsqlite3.so is all you need! And it won't alter
your LO4.1 installation...

sudo ln -s /usr/lib/x86_64-linux-gnu/libsqlite3.so.0.8.6
/usr/lib/x86_64-linux-gnu/libsqlite3.so

for 64bits machine. Correct accordingly for 32bit environment.

It's an annoying bug indeed...

Raymond

see this post:
http://nabble.documentfoundation.org/LibreOffice-4-1-0-4-can-t-open-any-of-my-ods-password-files-created-before-LO-4-1-td4067373.html

#12

Indeed it is - and we caught it just too late in the cycle to get it in the release but it'll be fixed in 4.1.1 releasing soon

Best,
Joel