problems downloading and donating

users
#1

I just had problems downloading the latest version of LiberOffice to a Windows 7 machine and donating to The Document Foundation.

DOWNLOAD PROBLEMS: I was unable to get a download to work using Internet Explorer 11.0. I went to libreoffice.org and clicked on “Download Now”, then “Download version 4.3.5”. Nothing happened. I somehow found links to allow me to download “LibreOffice_4.3.5_Win_x86.msi.meta4”. However, my installation of Windows 7 did not know what to do with meta4. I also found other mirrors, but I couldn’t get them to work, either. I was able to install SeaMonkey and download LO with that and install that version. I’m running BitDefender antivirus, but I would have thought that if that were the problem, it might have blocked me on SeaMonkey as well. ???

PROBLEMS DONATING: I tried to “Donate via Credit Card”. This seemed to do 2 things:

    1. It referred me to ConCardis, which said, “Sorry, no payment method is active. 1” I could not get past that.

    2. Concurrently, I got a separate window, which I assume came from LO, for “AdStorm”.

    *** Bottom line: I got ads I did not want (and wasted my time) AND I was not able to donate with the time and energy I had for that. (I’ve donated many times before without these problems.

    Anyway, LO is a great product. I use it routinely. I update often, and I usually donate when I update. On this occasion, I was blocked for reasons I do not understand.

NOTE: I do NOT personally need a solution to this problem. I’m reporting it in case others might have similar difficulties.

    Spencer Graves

#2

I sent this response yesterday, but it doesn't seem to have made it through to the list... apologies if it ends up duplicated.

Spencer Graves wrote:

I just had problems downloading the latest version of LiberOffice to a Windows 7 machine and donating to The Document Foundation.

DOWNLOAD PROBLEMS: I was unable to get a download to work using Internet Explorer 11.0. I went to libreoffice.org and clicked on “Download Now”, then “Download version 4.3.5”. Nothing happened. I somehow found links to allow me to download “LibreOffice_4.3.5_Win_x86.msi.meta4”. However, my installation of Windows 7 did not know what to do with meta4. I also found other mirrors, but I couldn’t get them to work, either. I was able to install SeaMonkey and download LO with that and install that version. I’m running BitDefender antivirus, but I would have thought that if that were the problem, it might have blocked me on SeaMonkey as well. ???

Internet Explorer seems to change the extension of executable files, presumably as a security measure to prevent you from accidentally running downloads from links you've been tricked into clicking. IE9 wants to save the download as LibreOffice_4.3.5_Win_x86.man. I think you should be able to just change the extension to .msi and it should then work. There's probably not much that LibreOffice can do about that behaviour of Internet Explorer...

PROBLEMS DONATING: I tried to “Donate via Credit Card”. This seemed to do 2 things:

    1. It referred me to ConCardis, which said, “Sorry, no payment method is active. 1” I could not get past that.

I can confirm I see the same thing using both Internet Explorer 9 and Mozilla SeaMonkey 2.26.1, on Windows Vista. I've reported on the bug tracker:
   https://bugs.freedesktop.org/show_bug.cgi?id=87565

    2. Concurrently, I got a separate window, which I assume came from LO, for “AdStorm”.

I didn't get any popups on either browser I tried. It could have been from ConCardis' website rather than LibreOffice, though the distinction probably wouldn't be obvious. Can't really say not having seen them myself.

    *** Bottom line: I got ads I did not want (and wasted my time) AND I was not able to donate with the time and energy I had for that. (I’ve donated many times before without these problems.

    Anyway, LO is a great product. I use it routinely. I update often, and I usually donate when I update. On this occasion, I was blocked for reasons I do not understand.

NOTE: I do NOT personally need a solution to this problem. I’m reporting it in case others might have similar difficulties.

That's probably more than a lot of other people would do on finding they couldn't make a voluntary donation, so thanks for reporting! As mentioned above, I've put this on the bug tracker so hopefully it will be brought to the attention of someone able to do something about it.

    Spencer Graves

Thanks,
Mark.

#3

Mark Bourne wrote:

Spencer Graves wrote:

PROBLEMS DONATING: I tried to “Donate via Credit Card”. This seemed
to do 2 things:

      1. It referred me to ConCardis, which said, “Sorry, no payment
method is active. 1” I could not get past that.

I can confirm I see the same thing using both Internet Explorer 9 and
Mozilla SeaMonkey 2.26.1, on Windows Vista. I've reported on the bug
tracker:
   https://bugs.freedesktop.org/show_bug.cgi?id=87565

Robinson Tryon (qubit) has commented on that bug report:

UPDATE: Looks like there is a know issue with the ConCardis system, and we're working on fixing it. I'll let you know when I hear more.

Please point any additional inquiries on the users' list to this bug report.

Thanks for your patience!
-- Robinson

So it's being investigated. Thanks again for reporting this!

Mark.