Unable to start my newly installed LibreOffice v3.5.2 programs.

users
#21

Try the install again. If you do not uninstall it, you should get a repair option. Take that option. That worked for me when I had my XP installs crash on me.

Also,
The Application Data folder is a hidden one. If you go to your folder options and allow for system and hidden folders to be viewed, then delete the LibreOffice folder in your user folder's Application Data folder, it should help.

#22

Try the install again. If you do not uninstall it, you should get a
repair option. Take that option. That worked for me when I had my
XP installs crash on me.

I reran G:\test\LibreOffice 3.4 (4f600ba6) Installation Files\setup.exe
since I already had it extracted/unpacked. So, I hope that's OK to save
time. I ran its Repair. I reran Writer, same crash. I deleted my
C:\Documents and Settings\UserName\Application Data\LibreOffice\ and
reran it. Same results. LO hates my old XP Pro. SP3 machine. :frowning:

Also,
The Application Data folder is a hidden one. If you go to your
folder options and allow for system and hidden folders to be viewed,
then delete the LibreOffice folder in your user folder's Application
Data folder, it should help.

I assume you mean C:\Documents and Settings\UserName\Application
Data\LibreOffice\, then yes I did earlier.

#23

Hi :slight_smile:
Hmmm, running out of options.  Have you tried running antivirus scans on the machine?  I assume that after installing you reboot at least once?  (LO probably doesn't need it but Windows can be funny like that)

Can you uninstall and reinstall Java?  Perhaps find one of the pre-release version 7s?  I think they are on 1.7u4 now
http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
Java 6u31 should be reasonably safe but all the way up to 7u3 they seem to have had problems with threats already out in the wild.  'Obviously' you want a JRE (=java runtime environment) rather than a developer's kit (jdk).

Regards from
Tom :slight_smile:

#24

Hi :slight_smile:
Hmmm, although your java 1.6u31 might be causing the problem it might not and other programs might be depending on it and unable to use the 1.7u4 yet.  So, maybe don't uninstall the 6u31 just install the 7u4 alongside.  You can have multiple versions of java on the same machine but ideally you want to remove older versions and then if something grumbles then perhaps reinstall one of the older versions.  Hopefully most programs will pick-up on the newer version and start using that without any intervention but the world is seldom an ideal place :wink:
Regards from
Tom :slight_smile:

#25

Fyi, we use 3.4.x and 3.5.x on many XP Pro sp3 machines in our office with zero crashing issues, EXCEPT for occasional problem documents in Microsoft Office XML file formats (ie, docx, xlsx, or pptx)...

#26

NEVER had that happen, in the HUNDREDS of installs I've done...

It sounds more to me like possible file corruption/file system problems on your hard drive than a problem with LibO...

#27

Hi :slight_smile: Hmmm, running out of options.  Have you tried running antivirus
scans on the machine?  I assume that after installing you reboot at
least once?  (LO probably doesn't need it but Windows can be funny
like that)

Yep.

Can you uninstall and reinstall Java?  Perhaps find one of the
pre-release version 7s?  I think they are on 1.7u4 now
http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
Java 6u31 should be reasonably safe but all the way up to 7u3 they
seem to have had problems with threats already out in the wild. 
'Obviously' you want a JRE (=java runtime environment) rather than a
developer's kit (jdk).

Is there a way to tell LO not to look for/use Java? I still use v6 u31
because v7 is still not ready for the normal usage according to
http://www.java.com/en/download/faq/java7.xml ... I only use Java for my
work's time card system. :frowning:

#28

I did a scratch install of 3.4.6 on my XP/pro machine.

No crash.
I did a partial delete then ran it again,
did the repair, OK again
Did it a third time but did the repair instead of the delete, and it worked again.

There has to be something in your system.

I tried to make the install work hard to install it on my XP machine, but it never crashed.

The only problem is somewhere there is a place that stores the recovery info and it keeps trying to recover an Impress document that was deleted. I do not know what I have to delete to get it cleared out on an XP machine.

#29

Is there a debugging logging feature in LO to find out why my LO is
crashing at startup?

#30

Hi :slight_smile:
There must be and i hoped that someone here would enlighten us where it's kept in Xp.  Perhaps google for it?  You could try opening LibreOffice from the command-line as that sometimes gives extra output such as problems and the command window should stay open after the app has crashed.  This link might help with that although it's obviously made for heftier reasons
http://help.libreoffice.org/Common/Starting_the_Software_With_Parameters/vi

Hmm, i don't like the little "run" thing.  I prefer to open a proper command window.  It 'should' be in

"Start" 'button' (the one you use to close the machine) - "All programs" - Accessories - errr this is where it gets weird, something like "MSDOS prompt" or "Cmd prmpt" or "Command window"  (in Gnu&Linux we sometimes use a generic term, "terminal console" which sounds a bit dire)

Hopefully it will accept the command

libreoffice -writer

or

soffice -writer

or without the "-writer" tag.  My Ubuntu 10.04 at home didn't like any of those but the 11.04 at work liked them all.  Weird really because i definitely installed 10.04 here and haven't upgraded and everyone else seems to use Windows on these machines.  Magically it turns out i am on 11.04 and Gnome is looking great!  The Xp public access machines wouldn't let me get to a command-line and i didn't look for the "Run" thing.

Ahah, maybe the bug-reports page might help? 
http://wiki.documentfoundation.org/BugReport#Providing_extra_information_for_the_developers
That got me to this YouTube video (it might be loud!)
http://www.youtube.com/watch?v=fppBTs215yc

Regards from
Tom :slight_smile:

#31

Hi :slight_smile:
@Webmaster.  There is a hidden ~lock(something) file usually in the same folder as the problem file but sometimes in the backups folder in your UserProfile.  Just delete it and try to open the file again.  I'm guessing you already know this so i don't understand why it's not fixing it this time.  :frowning:
Regards from
Tom :slight_smile:

#32

Hi :slight_smile:
There must be and i hoped that someone here would enlighten us where it's kept in Xp.  Perhaps google for it?  You could try opening LibreOffice from the command-line as that sometimes gives extra output such as problems and the command window should stay open after the app has crashed.  This link might help with that although it's obviously made for heftier reasons
http://help.libreoffice.org/Common/Starting_the_Software_With_Parameters/vi

Hmm, i don't like the little "run" thing.  I prefer to open a proper command window.  It 'should' be in

"Start" 'button' (the one you use to close the machine) - "All programs" - Accessories - errr this is where it gets weird, something like "MSDOS prompt" or "Cmd prmpt" or "Command window"  (in Gnu&Linux we sometimes use a generic term, "terminal console" which sounds a bit dire)

Hopefully it will accept the command

libreoffice -writer

or

soffice -writer

or without the "-writer" tag.  My Ubuntu 10.04 at home didn't like any of those but the 11.04 at work liked them all.  Weird really because i definitely installed 10.04 here and haven't upgraded and everyone else seems to use Windows on these machines.  Magically it turns out i am on 11.04 and Gnome is looking great!  The Xp public access machines wouldn't let me get to a command-line and i didn't look for the "Run" thing.

Directory of C:\winstuff\libreoffice34\program

03/13/2012 10:47 AM 12,288 python.exe
03/13/2012 07:01 PM 37,376 sbase.exe
03/13/2012 07:01 PM 37,376 scalc.exe
03/13/2012 07:01 PM 37,376 sdraw.exe
03/13/2012 07:01 PM 37,376 simpress.exe
03/13/2012 07:01 PM 37,376 smath.exe
03/13/2012 07:01 PM 1,102,848 soffice.exe
03/13/2012 07:01 PM 37,376 sweb.exe
03/13/2012 07:01 PM 37,376 swriter.exe
03/13/2012 03:03 PM 9,728 unoinfo.exe
03/13/2012 03:06 PM 11,776 unopkg.exe
              11 File(s) 1,398,272 bytes
               0 Dir(s) 92,229,898,240 bytes free

C:\winstuff\libreoffice34\program>swriter

C:\winstuff\libreoffice34\program>libreoffice -writer
'libreoffice' is not recognized as an internal or external command,
operable program or batch file.

C:\winstuff\libreoffice34\program>soffice

Nothing from command line/cmd.exe.

Ahah, maybe the bug-reports page might help? 
http://wiki.documentfoundation.org/BugReport#Providing_extra_information_for_the_developers
That got me to this YouTube video (it might be loud!)
http://www.youtube.com/watch?v=fppBTs215yc

Hmmm.

#33

Hi :slight_smile:
That is almost exactly what i was getting at home on Ubuntu 10.04 :(  Any luck with the strace idea?
Regards from
Tom :slight_smile:

#34

Well I have deleted - completely - all the LibreOffice folders, hidden and not, so there has to be something somewhere that I do not see.

Ubuntu keeps it in the .libreoffice folder, but I do not know where this reference is located on XP/pro.

#35

Am 01.05.2012 16:04, Ant wrote:

Is there a way to tell LO not to look for/use Java? I still use v6 u31
because v7 is still not ready for the normal usage according to
http://www.java.com/en/download/faq/java7.xml ... I only use Java for my
work's time card system. :frowning:

It runs perfectly well without any Java (lacking a tiny set of options) or with any version of 1.6. but not with 1.7.

You can turn off all Java in menu:Tools>Options>Java.

Check the md5sum of your downloaded copy.
Turn off all virus scanning during the installation process.
Kill all soffice processes in the task manager.
Run the installation.

#36

The recovery problem is not fixed.
I deleted the timothy/"app data"/"LO folder" and the went to the folder that held the "recent document" "links" that shows up in XP in the recent document list.

Then I stared LO and it did not give me the "recovery" option.

I had not used the laptop for a long time and the file was deleted when I deleted the folders where a friend placed all his files when he borrowed the laptop. His 1 year old one died big time. He used LO instead of MSO, as long as Impress would "play" the MSO presentations he had to study and show to groups at a local Food Bank.

Well, at least it is done.

I know that there are some XP systems that have trouble with LO. I did a clean install of XP on a machine that LO crashed the first time I opened it. But the reinstall/repair option fixed it. Why this happens, I do not know.

Was there something about Java and LO having issues somewhere? Could the newest Java engine be doing craze things? Since the clean installs of XP would want to download the newest Java somewhere in the process before LO is installed.

#37

Where would I get one for Windows XP? :frowning:

#38

>Is there a way to tell LO not to look for/use Java? I still use v6 u31
>because v7 is still not ready for the normal usage according to
>http://www.java.com/en/download/faq/java7.xml ... I only use Java for my
>work's time card system. :frowning:
>

It runs perfectly well without any Java (lacking a tiny set of
options) or with any version of 1.6. but not with 1.7.

You can turn off all Java in menu:Tools>Options>Java.

The only problem is that I can't get to LibreOffice to change the
options. Is there a way to do it with its configuration
files/Windows' registry?

Check the md5sum of your downloaded copy.
Turn off all virus scanning during the installation process.
Kill all soffice processes in the task manager.
Run the installation.

I did. :frowning:

#39

Get What?
Ubuntu?
strace?

#40

Strace for Windows XP to debug my LibreOffice's startup crashes.