Users support via Twitter

users
#1

sounds like a good project.

       Now, could some kind soul explain to me what all this twittering ...
et.al.
           is all about - including what's what, etc.

       BTW - I've always enjoyed wandering daily through the garden
listening to all the twittering, tweeting, etc. :wink:

#2

If you don't know about Twitter (http://www.twittet.com) it is a microblogging service used by millions worldwide.

We have an active presence there, notably through the following twitter accounts (feel free to subscribe to all of them!) :

@LibreofficeHelp : the support account I was referring to
@LibreOffice : daily tweets and the most active account
@tdforg : the official account of the Document Foundation, mostly official announcements, low activity but large audience
@DocLiberation : the account of our Document Liberation project.

Beside these, there are many others including the ones from our worldwide communities and the very specialized accounts. A few examples:
@AskLibreOffice @LibreOffice_FR @libreoffice _ es @PlanetTDF etc.

Also by scrolling down our homepage you can get the stream of @libreoffice and @tdforg.

Hope this helps,

Charles.

      sounds like a good project.

  Now, could some kind soul explain to me what all this twittering ...
et.al.
          is all about - including what's what, etc.

      BTW - I've always enjoyed wandering daily through the garden
listening to all the twittering, tweeting, etc. :wink:

From: Charles-H. Schulz <charles.schulz@documentfoundation.org>
Date: Fri, May 15, 2015 at 3:50 AM
Subject: [libreoffice-users] Users support via Twitter
To: users@global.libreoffice.org
Cc: projects@global.libreoffice.org

Hello everyone,

The Document Foundation offers several types of community support
channels
for LibreOffice. One of the main ones is the users support mailing
lists,
but there are of course others, such as the Ask LibreOffice website and
other tools. One experimental tool we have been using since the
beginning
of the year is a Twitter account dedicated to LibreOffice support,
@libreofficehelp . It answered to quite a lot of help requests, and is
well
followed. However, only one volunteer (Jay Philipps) is behind this
account
and he cannot man the account constantly.

This is why we'd like to invite volunteers here who may be interested
in
using this account to provide users support. Obviously, it's different
from
being on a mailing list, but it's a very interesting and rewarding
experience as well. If you're interested, shout here on the mailing
list(s)
or send me a private message.

Thank you,
Charles.

--
To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org
Problems?
http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more:
http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be
deleted

Hi,

#3

Of course you will have corrected the typo: http://www.twitter.com

Charles.

#4

Of course you will have corrected the typo: http://www.twitter.com

Charles.

And in fact it's https://twitter.com

Cheers
Gordon

#5

It's a challenge to craft a support question in 160 characters.

#6

There are several tools that take a statement, and tweet them as
strings of between 100 and 150 characters. Using those, one doesn't
have to worry about the cut off length. OTOH, reading those tweets
can be awkward, unless one realizes that they need to be read in
reverse chronological order.

jonathon

#7

Hello toki,

It's a challenge to craft a support question in 160 characters.

There are several tools that take a statement, and tweet them as
strings of between 100 and 150 characters. Using those, one doesn't

FYI: Twitter limits you to 140 chars per tweet.

#8

Let me suggest that interested readers simply browse the @LibreofficeHelp and @LibreOffice twitter account timelines in order to see what has been possible so far.

The point that has not been made yet is that while support on Twitter may seem ill fated people do ask us support questions everyday there. Redirecting them here or on ask.libreoffice.org is very much what most of them want to avoid so we use this optionas a last resort.

Best,
Charles.

Hi,

#9

Hello Charles-H.,

The point that has not been made yet is that while support on Twitter
may seem ill fated people do ask us support questions everyday there.
Redirecting them here or on ask.libreoffice.org is very much what most
of them want to avoid so we use this optionas a last resort.

Whether people use twitter for support of LO is of no consequence to my
point, which was - if people go there with a carefully crafted 141, or
more, character support request/tweet they might be pretty miffed when
they find it's over the 140 char limit.

#10

Of course, I see your point. Yet somehow despite the difficulty you highlight, everyday we receive support requests from people there and we do need volunteers who could help them by answering their questions or by redirecting them here or to other support channels.

If anyone here is interested please waive here or send me an email. The LibreOffice project is run by volunteers mostly and this is an opportunity for you to help others; no skill in development required.

Cheers,

Charles.

Hello Brad,