Your mailing list thinks my subscription attempt is spam!

users
#1

Hi. I have signed up to this mailing list with my Gmail account
because I wasn't sure how else to get a message to you. I'd like to
sign up from my admin@game-point.net address, but whenever I try to
send en e-mail to users+subscribe@global.libreoffice.org, I get a
bounceback from my server's Exim telling me that your server rejected
my message as spam:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  users+subscribe@global.libreoffice.org
    SMTP error from remote mail server after end of data:
    host bilbo.documentfoundation.org [178.63.91.70]:
    554 5.7.0 Reject, id=04442-13 - SPAM

Could an admin take a look at why my subscription attempts are being
rejected as spam?

Thanks,
Jez

#2

Hi Jez

Hi. I have signed up to this mailing list with my Gmail account
because I wasn't sure how else to get a message to you. I'd like to
sign up from my admin@game-point.net address, but whenever I try to
send en e-mail to users+subscribe@global.libreoffice.org, I get a
bounceback from my server's Exim telling me that your server rejected
my message as spam:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

users+subscribe@global.libreoffice.org
   SMTP error from remote mail server after end of data:
   host bilbo.documentfoundation.org [178.63.91.70]:
   554 5.7.0 Reject, id=04442-13 - SPAM

Could an admin take a look at why my subscription attempts are being
rejected as spam?

Thanks,
Jez

<> I believe this needs needs to go to the website team (
website@global.libreoffice.org) . Before forwarding this to them I would
recommend posting the full email header of the returned message.

#3

Hi Jez

Hi.  I have signed up to this mailing list with my Gmail account
because I wasn't sure how else to get a message to you.  I'd like to
sign up from my admin@game-point.net address, but whenever I try to
send en e-mail to users+subscribe@global.libreoffice.org, I get a
bounceback from my server's Exim telling me that your server rejected
my message as spam:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

users+subscribe@global.libreoffice.org
   SMTP error from remote mail server after end of data:
   host bilbo.documentfoundation.org [178.63.91.70]:
   554 5.7.0 Reject, id=04442-13 - SPAM

Could an admin take a look at why my subscription attempts are being
rejected as spam?

Thanks,
Jez

Resending just in case my other email came through unreadable

<> I believe this needs needs to go to the website team
(website@global.libreoffice.org) . Before forwarding this to them I
would recommend posting the full email header of the returned message.

Mas Walls

#4

To be honest, everyone's mail system that has their own spam filters, tend to look at email-lists differently. Some would think them as spam, by their definitions as spam, while others would not. I have a friend that sends me emails for years. Suddenly my email/domain hosting system started calling her AOL address spam. I use GoDaddy for a hosting service and if one of its users start sending spam, EVERYONE who uses that company to host their domains/emails are declared spam by some of the spam/black list companies. It takes someone to remove that spammer off the system and then contact the black list company to clean up the mess.

For my part. If I get an email that has been declared spam and I know it is not, I just tell my email client [Thunderbird] that it is not spam. Your Gmail service should have some option like that. Next someone needs to contact Gmail and let them know emails for our list server domain is not spam and you have to sign up to get the list emails.

#5

I don't think you understand; it appears to be global.libreoffice.org
itself that thinks *my* e-mail is spam, not the other way around.

#6

Jeremy,

You are correct. The email is being rejected by the receiving server.
If you can provide the header information . I will see if this can be
checked at the server level by a admin that has server access.

Mas

#7

Sure; The full bounceback, including the bounced message headers, is below:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

users+subscribe@global.libreoffice.org
   SMTP error from remote mail server after end of data:
   host bilbo.documentfoundation.org [178.63.91.70]:
   554 5.7.0 Reject, id=04442-13 - SPAM

------ This is a copy of the message, including all the headers. ------

Return-path: <admin@game-point.net>
Received: from 87-194-212-214.bethere.co.uk ([87.194.212.214]
helo=[192.168.0.101])
       by ip149.208-100-1.static.steadfast.net with esmtpsa
(TLSv1:AES256-SHA:256)
       (Exim 4.69)
       (envelope-from <admin@game-point.net>)
       id 1ROqv8-0003lY-73
       for users+subscribe@global.libreoffice.org; Fri, 11 Nov 2011
13:13:26 +0000
Message-ID: <4EBD1EF6.80403@game-point.net>
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.9.2.18) Gecko/20110616 Thunderbird/3.1.11
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

#8

Hi :slight_smile:
When the admin is contacted please can he/she also delete the header info?
Regards from
Tom :slight_smile:

#9

I had the same issue several months ago. Some mail servers are blacklisted as ones which send out spam. It turned out the one I was on was blacklisted by two of three sources. The hosting company did not have something set up properly.

#10

Some additional checks:
The 'A' record for game-point.net shows the IP as 208.100.5.1.
This IP is clear on a blacklist check here:
http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3A208.100.5.1
(i.e. no problems found)

One suggestion Jeremy
Adding only "subscribe" as both subject and content may reduce a SPAM
score.

HTH

#11

Jeremy,

This came back from Florian ,

"I don't have exact details on the spam checks, but our mail log shows
that your message has a spam threshold of 7,663 - which is very high.

What you can do is to try to resubscribe again and Bcc (!)
postmaster@documentfoundation.org. I will then investigate the
headers."

let me know when you send the request and I will advise them .

Mas

#12

The email may be passing through another server that is flagged as a
spammer. Recently, I had a similar problem with a customer's email
blocking my company email but I could use my personal email to
communicate with him. The only way to determine what is happening is to
look at the full email header and possibly ping the other email server
to see what is the typical route.

#13

Hi. I have signed up to this mailing list with my Gmail account
because I wasn't sure how else to get a message to you. I'd like to
sign up from my admin@game-point.net address, but whenever I try to
send en e-mail to users+subscribe@global.libreoffice.org, I get a
bounceback from my server's Exim telling me that your server rejected
my message as spam:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  users+subscribe@global.libreoffice.org
    SMTP error from remote mail server after end of data:
    host bilbo.documentfoundation.org [178.63.91.70]:
    554 5.7.0 Reject, id=04442-13 - SPAM

Could an admin take a look at why my subscription attempts are being
rejected as spam?

Thanks,
Jez

Interesting... my reply that contained the following didn't make it
through to the list: